Strategic Client FM Lead — Growth & Operations

JLL; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading real estate services firm in Greater London is seeking a Client Lead FM to oversee operational management for specific clients in property sectors. The role includes account planning, service delivery, and managing site staff. Ideal candidates should have experience in facilities management, strong stakeholder management skills, and the ability to implement business changes. Applicants will work in an on-site capacity focusing on client satisfaction and operational excellence.

Benefits

Career development opportunities

Dynamic work environment

Commitment to diversity and inclusion

Qualifications

• Previous experience in a client-facing role, especially within the property industry.
• Ability to drive operational business change.
• Strong written and verbal communication skills.

Responsibilities

• Drive and deliver the client’s operational requirements.
• Manage day-to-day operational functions for specific clients.
• Ensure client satisfaction is measured and reported.

Skills

Commercial awareness

Stakeholder management

Strong organization skills

Excellent communication skills

Knowledge of safety and quality risks

Education

IWFM/BIFM qualification

Experience in property industry or facilities management

Job description

A leading real estate services firm in Greater London is seeking a Client Lead FM to oversee operational management for specific clients in property sectors. The role includes account planning, service delivery, and managing site staff. Ideal candidates should have experience in facilities management, strong stakeholder management skills, and the ability to implement business changes. Applicants will work in an on-site capacity focusing on client satisfaction and operational excellence.