Strategic B2B Customer Success Manager

HPCC Systems; Cardiff; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading risk solutions provider in Cardiff seeks a dedicated Customer Relationship Manager. This role emphasizes supporting new and existing customers through tailored assistance, ensuring a seamless experience. Responsibilities include collaborating with sales teams, maintaining accurate customer data, and resolving complex queries efficiently. Preferred candidates will have a customer-first mindset, strong problem-solving skills, and experience in a B2B environment. The company offers generous benefits and opportunities for professional development.

Benefits

Generous holiday allowance

Health screening and private medical benefits

Access to a contributory pension scheme

Employee discounts scheme

Qualifications

• Experience in a B2B environment with high-value corporate clients.
• Ability to resolve complex customer queries quickly.
• Solid administrative skills to support customer interactions.

Responsibilities

• Provide tailored support to new and existing customers.
• Collaborate with sales and internal stakeholders.
• Ensure data accuracy within Salesforce for customer accounts.

Skills

Strong problem-solving skills

Customer-first mindset

Excellent communication

Attention to detail

Proficiency in Microsoft applications

Job description

A leading risk solutions provider in Cardiff seeks a dedicated Customer Relationship Manager. This role emphasizes supporting new and existing customers through tailored assistance, ensuring a seamless experience. Responsibilities include collaborating with sales teams, maintaining accurate customer data, and resolving complex queries efficiently. Preferred candidates will have a customer-first mindset, strong problem-solving skills, and experience in a B2B environment. The company offers generous benefits and opportunities for professional development.