Strategic Aircraft Support & Services Manager

Airbus; Oxford; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading aerospace company based in Oxford is looking for a strategic relationship manager to oversee customer support and manage customer satisfaction. You will be the single point of contact for both internal and external customers, leading the end-to-end delivery of support services. The ideal candidate has excellent communication skills, a degree in relevant fields, and a deep understanding of helicopter operations. This role includes travel within the UK and occasional international trips.

Qualifications

• Experience managing customer relationships and support activities.
• Understanding of helicopter operations and related regulations.
• Ability to drive complex situations with stakeholders.

Responsibilities

• Serve as primary relationship manager for customers.
• Oversee customer support activities and maintain communication.
• Lead customer meetings and drive satisfaction.

Skills

Strong communication

Negotiation

Relationship management

Attention to detail

Problem formulation

Education

Bachelor or Master Degree in aerospace, maintenance or management discipline

Tools

Salesforce

Job description

A leading aerospace company based in Oxford is looking for a strategic relationship manager to oversee customer support and manage customer satisfaction. You will be the single point of contact for both internal and external customers, leading the end-to-end delivery of support services. The ideal candidate has excellent communication skills, a degree in relevant fields, and a deep understanding of helicopter operations. This role includes travel within the UK and occasional international trips.