Store Tech Support Specialist – Onsite IT & EPOS

Selfridges; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A renowned retail company in Greater London is seeking an IT Support Specialist to provide 1st and 2nd line support for hardware issues. Candidates will collaborate with Service Delivery teams and focus on customer satisfaction while handling requests related to technology. Ideal candidates will possess strong communication skills and technical knowledge, including experience with MS Exchange Server and call logging systems. Flexible working options and generous benefits are available.

Benefits

Flexible working options

Generous annual leave

Subsidised gym memberships

Qualifications

• Ability to communicate technical information clearly to non-technical stakeholders.
• Experience of working with call logging applications.
• Basic knowledge of networking.

Responsibilities

• Provide 1st & 2nd line support for hardware issues.
• Work collaboratively with other Service Delivery teams.
• Identify trends to support improvements.

Skills

Excellent customer-centric communication

Strong analytical skills

Knowledge sharing

Planning and organizational skills

Tools

MS Exchange Server

Service Now

Jira Service Management

Windows 10

MacOS

Job description

A renowned retail company in Greater London is seeking an IT Support Specialist to provide 1st and 2nd line support for hardware issues. Candidates will collaborate with Service Delivery teams and focus on customer satisfaction while handling requests related to technology. Ideal candidates will possess strong communication skills and technical knowledge, including experience with MS Exchange Server and call logging systems. Flexible working options and generous benefits are available.