Store Operations Team Leader

Dunelm; Wales; On-site; GBP 27,000 - 29,000; Full time

Job summary

A retail company in the United Kingdom is seeking a Merchandising Supervisor to lead their team and enhance the customer shopping experience. This role involves driving engagement, managing display aesthetics, and coaching a committed team. The ideal candidate will have solid management experience in retail or hospitality, a passion for customer service, and a knack for creating inviting spaces. Offering competitive pay, this is a dynamic and rewarding position.

Qualifications

• Solid management experience in a customer-facing role.
• Ability to boost business performance and meet KPIs.
• Passion for creating memorable shopping experiences.

Responsibilities

• Lead a passionate team to enhance the customer experience.
• Promote upselling and excellent customer service.
• Mentor team members and support their growth.

Skills

Customer obsession

Management experience

Understanding of visual merchandising

Strong communication

Team leadership

Job description

Overview

Merchandising Supervisor

£13.30 per hour, rising to £13.84 per hour.

Salary equivalent of £27,664 per year, rising to £28,787.20 per year.

We take real pride in our shop floor – it’s where our customers fall in love with our products. You’ll be the creative force behind that joy. You’ll turn every shelf, display, and corner into an experience that delights, inspires, and makes shopping feel effortless.

You’ll be a visual merchandiser and leader – the one who brings it all to life for our customers. You’ll lead a passionate team, keep standards sky‑high and help create the kind of shopping experience customers love and colleagues feel proud of. It’s a fast‑paced, hands‑on role that takes real energy and focus. When everything comes together and you see our customers’ joy and those sales climbing – it’s seriously rewarding.

We’re looking for someone who’s got an eye for detail, a love of good design, and the drive to keep things moving. If you know how to make a space feel welcoming, know what sells, can connect with our customers, and aren’t afraid to roll up your sleeves, we’d love to hear from you.

What you’ll be doing

• Be customer obsessed – consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way.
• Promote a culture of upselling, coaching the team on how to guide customers to what they might love, boosting impulse buys and basket sizes.
• Consistently deliver exceptional customer service to support strong CSAT scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
• Keep energy levels high by building team spirit, celebrating wins (big and small), and being the positive energy that everyone needs.
• Have a clear plan for each day, so everyone knows what they’re doing and why it matters.
• Check in with your team in wellbeing 121’s, progress and career conversations and support our store succession plan.
• Support the Leadership Team in bringing the Engagement Action Plan to governance.
• Take ownership – be clear on the "why" behind what we’re doing and bring your team along every step of the way.
• Get out on the shopfloor every day with your Store Coach – spot wins, fix snags, and make sure the day runs smoothly.
• Grow your team by coaching and mentoring – always be on the lookout for tomorrow’s leaders.

What we’ll look for in you

• You are customer obsessed – you inspire your team to put customers first and lead by example in every interaction.
• You’ve got solid management experience under your belt, ideally in a customer‑facing role like retail or hospitality, where rolling мешавад andnota all part of the job.
• You know how to boost business performance and smash KPIs, all while keeping the store looking its best.
• You’re passionate about creating brilliant shopping experiences that customers remember.
• You’re a true team player – someone who knows how to communicate clearly, build strong connections, and lead a happy, high faying team.

We’re not after a carbon copy of anyone else. We want people who bring something new to the table – different perspectives, fresh ideas, and a shared love of making our stores feel like home.