Store Operations Team Leader

Dunelm; Oxford; On-site; GBP 33,000; Full time

Job summary

A prominent retail company is looking for a Merchandising Supervisor in Oxford to enhance customer shopping experiences. The successful candidate will lead a team to maintain visual merchandising standards and drive sales through upselling techniques. You should have management experience in retail or hospitality and a passion for creating welcoming shopping environments. This role offers the opportunity to inspire your team while ensuring every customer receives exceptional service.

Qualifications

• Experience in a customer-facing role, ideally in retail or hospitality.
• Proven management skills with a focus on team motivation.
• Understanding of performance metrics and KPIs.

Responsibilities

• Lead and inspire a team focused on customer experience.
• Promote upselling strategies through effective coaching.
• Maintain high energy and team morale on the shop floor.
• Execute daily plans and support team wellbeing.
• Drive engagement and accountability within the team.

Skills

Customer obsession

Team leadership

Coaching and mentoring

Communication

Visual merchandising

Job description

Overview

Merchandising Supervisor
£16.04 per hour.

Salary Equivalent: £33,363.20

We take real pride in our shop floor – it’s where our customers fall in love with our products. You’ll be the creative force behind that joy. You’ll turn every shelf, display, and corner into an experience that delights, inspires, and makes shopping feel effortless.

You’ll be a visual merchandiser and leader – you’ll be the one who brings it all to life for our customers. You’ll lead a passionate team, keep standards sky‑high and help create the kind of shopping.Maximum enjoy…

We’re looking for someone who’s got an eye for detail, a love of good design, and the drive to keep things moving. If you know how to make a space feel welcoming, know what sells упраж … we’d love to hear from you.

What you'll be doing

• Be customer obsessed – consistently consider the impact of your actions on the customer experience, and strive to deliver joyful experiences in the most effective and thoughtful way.
• Promote a culture of upselling, coaching the team onතු who may love, boosting impulse buys and basket sizes.
• Consistently deliver exceptional customer service to support strong CSAT (Customer Satisfaction) scores, ensuring every customer receives a welcoming, helpful, and memorable experience.
• Keep energy levels high by building team spirit, celebrating wins (big and small), and being the positive energy that everyone needs.
• Have a clear plan for each day, so everyone knows what they’re doing and why it matters.
• Check in with your team in wellbeing 121’s, progress and career conversations and support our store succession plan.
• Support the Leadership Team in bringing the Engagement Action Plan to life.
• Take ownership – be clear on the “why” behind what we’re doing and bring your team with you every step of the way.
• Get out on the shopfloor every day with your Store Coach – spot wins, fix snags, and make sure vendu runs smoothly / wait. 0 E.
• Grow your team by coaching and mentoring – always be on the lookout for tomorrow’s leaders.

What we’ll look for in you

• You are customer obsessed – you inspire your team to put customers first and lead by example in every interaction.
• You’ve got some solid management experience under your belt, ideal in a customer‑facing role like retail or hospitality, where rolling up your sleeves and getting stuck in was all part of the job.
• You know how to boost business performance and smash KPIs, all while keeping the store looking its best.
• You’re passionate about creating brilliant shopping experiences that customers remember.
• You’re a true team player, someone who knows how to communicate clearly, build strong connections, and lead a happy, high‑performing team.

We’re not after a carbon copy of anyone else. We want people who bring something new to the table – different perspectives, fresh ideas, and a shared love of making our stores feel like home.