Store Operations Lead: Customer & Trading Manager

Sainsbury's Supermarkets Ltd; Compton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retailer in Compton is seeking a Customer and Trading Manager. This role involves taking charge of daily store operations, ensuring exceptional customer service, and leading a team effectively. Responsibilities include managing performance and staffing while delivering on key performance indicators. Ideal candidates will possess previous line management experience in a customer-facing environment, demonstrating operational leadership and accountability. Competitive salary and various employee benefits included.

Benefits

10-15% employee discount

Annual bonus scheme

Wellbeing support

Generous holiday entitlement

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides brilliant customer service and coaches a team to do the same.
• Delivers KPIs or other performance indicators.

Responsibilities

• Work closely with a small team of managers to ensure smooth store operations.
• Take responsibility for daily store operations as the sole manager.
• Manage performance and conduct disciplinaries as needed.

Skills

Line management in operational environment

Customer service coaching

KPI delivery

Employee relations management

Operational leadership

Fast-paced customer-facing experience

Performance and absence management

Job description

A leading UK retailer in Compton is seeking a Customer and Trading Manager. This role involves taking charge of daily store operations, ensuring exceptional customer service, and leading a team effectively. Responsibilities include managing performance and staffing while delivering on key performance indicators. Ideal candidates will possess previous line management experience in a customer-facing environment, demonstrating operational leadership and accountability. Competitive salary and various employee benefits included.