Store Manager - GO Outdoors

GO Outdoors LTD; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading outdoor retail company is seeking a Store Manager to oversee daily operations, manage a motivated team, and drive sales performance. The ideal candidate should have previous management experience in retail, strong leadership skills, and a passion for outdoor activities. The role offers competitive benefits and a chance to lead a dedicated team in a thriving retail environment.

Benefits

Quarterly discretionary bonus schemes

30% company discount on products

Access to digital health and well-being services

Wide range of internal development courses

Qualifications

• Previous management experience in a fast-paced Retail/Customer Facing environment.
• Passionate about retail and have a good understanding of the latest trends and competitors.
• Strong leadership skills with experience in coaching and team development.

Responsibilities

• Oversee daily operations and ensure exceptional customer service.
• Drive sales performance and manage team productivity.
• Create and maintain colleague schedules to ensure proper coverage.

Skills

Management experience in retail

Strong leadership abilities

Sales analysis skills

Visual merchandising experience

Communication skills

Job description

Overview

Store Manager - GO Outdoors role at GO Outdoors LTD. The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities

• Effectively running all store operations to ensure meeting or exceeding sales and KPI targets, set clear sales goals, track performances, and evolve processes to ensure continuous store growth.
• Create and maintain colleague schedules to ensure proper coverage and productivity.
• Create a positive team culture through recruiting, training and continuously developing your team, building a motivated and high performing store.
• Analyse sales data and financial reports to make quick and well-informed decisions, identifying and responding to opportunities operationally and commercially.
• Develop and implement strategies to meet and exceed sales targets.
• Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques, ensuring merchandise displays are attractive and aligned to brand guidelines.
• Ensure your team delivers the highest level of service to achieve a positive Net Promoter Score (NPS).
• Address customer inquiries, feedback and complaints in a timely and professional manner.
• Drive existing customer loyalty programs and promotions to enhance customer engagement.
• Maintain compliance with company policies, procedures and regulatory requirements.
• Monitor and control store expenses to stay within budget.
• Ensure the store complies with health and safety regulations.

Role Objectives and KPIs

• Contribute to achieving or exceeding the store’s monthly sales target.
• Drive additional KPIs including but not limited to Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training required.
• Ensure employee satisfaction and engagement survey results meet company benchmarks.
• Ensure operational costs are kept within the allocated budget.

Skills and Experience

• Previous management experience in a fast-paced retail/customer facing environment.
• Passionate about retail with a good understanding of latest trends and competitors.
• Strong leadership skills with experience coaching and developing a team.
• Strong communication skills.
• Proven track record of managing and exceeding sales targets and KPIs.
• Experience in analysing reports and making commercial decisions.
• Keen eye for detail and commerciality; previous experience in visual merchandising is advantageous.
• Promote JD Group values to internal and external stakeholders.

Benefits

• Quarterly discretionary bonus schemes.
• Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts through our benefits platform (TELUS Health).
• Access to digital health and well-being services.
• Health cash plans.
• Wide range of internal development courses and apprenticeships with accredited qualifications (England Only).
• Company Sick Pay scheme.
• Health care cover.
• Discounted gym memberships at JD Gyms.
• Life assurance.
• Access to colleague networks and volunteer opportunities via JD Foundation.
• Employer engagement forums to influence positive change.
• Incremental holiday allowance.

Due to the high volumes of applications, reviews may take time. If you don’t hear back within two weeks, please consider your application unsuccessful. Applications that meet the skills criteria will be contacted for a first stage meeting with the talent team; shortlisted candidates will be invited to interview with the hiring manager. Thank you for your time.