Store Manager, FX Retail – Edinburgh

Fexco; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading financial services provider is seeking a Store Manager for its Waverley store in Edinburgh. This permanent full-time role involves managing a sales team, ensuring exceptional customer service, and leading staff to achieve sales targets. The ideal candidate will have supervisory experience, strong leadership skills, and an excellent customer service background. Flexibility in working hours, including weekends, is required. The role also includes marketing initiatives to enhance brand awareness.

Qualifications

• Demonstrable supervisory experience, ideally in a cash handling environment.
• Excellent customer service experience, experience with foreign currencies is desirable.

Responsibilities

• Supervise a bureau team to achieve sales targets through excellent customer service.
• Lead and manage a small team, ensuring high standards of presentation are maintained.
• Manage rotas reflecting customer needs.
• Professionally handle all customer complaints and queries.
• Adhere to company policies including Health and Safety and AML.
• Undertake marketing initiatives to promote the Bureau.

Skills

Customer service skills

Leadership skills

Numeracy

Attention to detail

Job description

A leading financial services provider is seeking a Store Manager for its Waverley store in Edinburgh. This permanent full-time role involves managing a sales team, ensuring exceptional customer service, and leading staff to achieve sales targets. The ideal candidate will have supervisory experience, strong leadership skills, and an excellent customer service background. Flexibility in working hours, including weekends, is required. The role also includes marketing initiatives to enhance brand awareness.