Store Manager – Drive Outstanding Customer Experience & Growth

Moss Bros Group; Oxford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading menswear retailer is seeking an experienced Retail Manager to oversee store performance in Oxford. The role demands strong leadership skills to motivate staff and deliver an exceptional customer experience. Key responsibilities include ensuring operational efficiency and managing team development through effective coaching. The ideal candidate will have experience in retail operations, excellent communication skills, and a passion for customer service. Benefits include a significant employee discount and performance bonuses.

Benefits

Employee Discount

Bonus scheme

Season Ticket Loan

Cycle to Work Scheme

Discounted Gym Membership

Life Insurance

Ongoing Development

Access to Moss Learning

Employee Hub

New Baby Gift

Qualifications

• Experienced in retail operations and customer service.
• Knowledgeable in global fashion trends and inclusive tailoring.
• Understanding of retail business growth strategies.

Responsibilities

• Accountable for store performance and in-store customer experience.
• Lead and develop the team through coaching and feedback.
• Utilise sales and customer data to enhance customer satisfaction.

Skills

Retail operations

Customer service

Data analytics

Visual merchandising

Strong communication

Job description

A leading menswear retailer is seeking an experienced Retail Manager to oversee store performance in Oxford. The role demands strong leadership skills to motivate staff and deliver an exceptional customer experience. Key responsibilities include ensuring operational efficiency and managing team development through effective coaching. The ideal candidate will have experience in retail operations, excellent communication skills, and a passion for customer service. Benefits include a significant employee discount and performance bonuses.