Store Manager

Dogs Trust Company Limited; Welwyn Garden City; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading animal welfare charity is seeking a Store Manager in Welwyn Garden City. The role involves leading a team of volunteers, maximizing shop profits through sales and presentation, and maintaining high customer service standards. Candidates should possess retail experience, strong budget management skills, and a passion for driving sales. This full-time position offers a salary of £25,115 per year plus benefits. Join us to make a difference for dogs and their owners across the UK.

Qualifications

• Proven retail experience and ability to motivate a team.
• Strong budgetary management skills required.
• Excellent customer service and communication skills.

Responsibilities

• Build and inspire a team of volunteers.
• Maximise shop profit by achieving sales targets.
• Maintain high levels of shop presentation.

Skills

Retail experience

Team management

Commercial awareness

Customer service

Job description

Store Manager

Application Deadline: 2 January 2026

Department: Retail

Employment Type: Permanent - Full Time

Location: Welwyn Garden City

Compensation: £25,115 per year + benefits

Description

Are you a fashion‑conscious dog lover who makes things happen?

We are looking for a commercially minded Store Manager to help us create a hub of sustainable fashion and a place for dog lovers in your community.

What does this role do?

As Store Manager, you'll:

• build and inspire a team of volunteers to deliver excellent customer service,
• maximise shop profit through achieving or exceeding budgeted sales targets, leading on pricing of items for sale according to guidelines,
• maintain high levels of shop presentation through effective merchandising, using commercial decision making to drive the best use of space available,
• use marketing skills to request quality stock,
• provide leadership and line management to volunteers and members of staff.

Interviews for this role are provisionally scheduled for Friday 9th January 2026.

Could this be you?

To be successful in this role, you'll need some retail experience along with strong team and budgetary management skills. You'll be an engaging, inspiring leader who has the ability to drive sales through commercial awareness and excellent customer service.

What does this team do?

Our Retail department is a growing network of 33 charity shops, fuelled by a burning passion for animal welfare and positive change, allowing us to raise funds that make a difference in the lives of countless dogs and their devoted owners across the UK.