Store Leader - Fashion Retail & Customer Experience

Moss Bros Group; Hull and East Yorkshire; On-site; GBP 30,000 - 40,000; Full time

Job summary

A renowned menswear retailer in Kingston is seeking a Retail Manager to lead store operations and enhance customer experience. The role requires experience in retail operations, a passion for fashion, and strong people management skills. You will support the Store Manager in developing a high-performance team while driving sales through effective customer engagement. This position offers numerous benefits, including a substantial employee discount and development opportunities.

Benefits

70% employee discount

Generous bonus scheme

£500 referral bonus

Season ticket loan

Cycle to work scheme

Discounted gym membership

Life insurance

Ongoing development opportunities

Access to online learning platform

New baby gift

Qualifications

• Experience in retail operations and customer service is essential.
• Knowledge of global fashion trends and inclusive tailoring is preferred.
• Ability to leverage sales and performance insights is crucial.

Responsibilities

• Lead store operations to enhance customer experience.
• Support the Store Manager in staff training and development.
• Utilize data to guide customer interactions for better outcomes.
• Manage deliveries and ensure stock control procedures.
• Implement visual merchandising standards to elevate customer experience.

Skills

Retail operations

Customer service

Data analytics

Visual merchandising

Emotional intelligence

Job description

A renowned menswear retailer in Kingston is seeking a Retail Manager to lead store operations and enhance customer experience. The role requires experience in retail operations, a passion for fashion, and strong people management skills. You will support the Store Manager in developing a high-performance team while driving sales through effective customer engagement. This position offers numerous benefits, including a substantial employee discount and development opportunities.