Store Assistant

Wolverine World Wide Inc.; Cannock; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global marketer of branded footwear is seeking a dedicated team member to deliver exceptional customer service and lead a positive store environment. Responsibilities include motivating the team, driving sales, and ensuring compliance with company policies. The ideal candidate has experience in fast-paced retail settings, a passion for the brand, and a flexible schedule. This role offers opportunities for growth and development within a diverse and inclusive culture.

Qualifications

• Previous experience in a fast-paced, customer-facing role.
• Leadership or supervisory experience is preferred but not required.
• Flexibility to work various shifts including evenings and weekends.

Responsibilities

• Motivate and engage your team to exemplify brand values.
• Deliver outstanding customer service in a retail environment.
• Assist in driving sales and maintaining store standards.
• Support store management in daily operations.

Skills

Customer service

Leadership

Flexibility

Time management

Education

High School diploma or equivalent

Job description

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, Wolverine Worldwide is dedicated to advancing the following brands that comprise the ever expanding portfolio: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty and Wolverine. Wolverine Worldwide's continued success is driven by our ability to stay true to our simple mission: we empower, engage and inspire our consumers – every step of the way.

Key Responsibilities

• Be a role model – motivate and engage your team to bring brand values to life, promote an inclusive positive working atmosphere and celebrate success.
• Deliver outstanding service to all customers, demonstrating role model behaviours.
• Assist in driving sales, commerciality and maintenance of standards, including compliance with policies and procedures.
• Always communicate efficiently, both on the floor and behind the scenes. Develop and maintain relationships across the business, with customers and community partners.
• Partner with the Store Manager to generate innovative and engaging marketing ideas.
• Take ownership over stock management and executing visual merchandising guidelines, contributing to and delivering on store KPIs.
• Act as product expert and trainer, educate your team and advise customers.
• Foster a supportive, productive and inclusive environment that promotes teamwork and accountability.
• Support store management in all aspects of running the store including opening and closing, cash-handling, stock control, merchandising and maintaining a clean well-presented store at all times.
• Create amazing customer experiences through authentic customer service that leaves a lasting impression.
• Maintain compliance with company policies including health and safety regulations.

Knowledge, Skills, and Abilities Required

• Previous experience working in a fast‑paced, customer‑facing environment.
• Experience in a customer‑facing role. Leadership or supervisory experience is preferred, but not essential.
• Flexible and adaptable, comfortable working in a fast‑paced environment.
• Flexible schedule and availability to work mornings, evenings, weekends and holidays.
• Passion for our brands and brand lifestyles.
• Self‑starter and ambitious – motivated to achieve and exceed store targets for your team and store.
• Ability to work under pressure and manage multiple tasks at once.

Working Conditions

• Retail environment.

US Candidates Only

• Performing duties consistent with the Company’s AAP/EEO goals and policies.
• High School diploma or equivalent.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

Wolverine Worldwide, Inc. is committed to creating a company that is as diverse as our consumers. We value the differences in one another and believe our differences make us stronger. Our diverse and inclusive corporate culture starts with the recruitment process. We are committed to being an equal opportunity employer. We aim to create equal opportunities for our associates, customers, and suppliers regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic.