Store Account Manager

Byterry; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury cosmetics company is seeking a Store Account Manager for locations like Harrods and Selfridges. This role involves setting team examples, ensuring high customer service levels, and achieving sales targets. The candidate should excel in customer consultation and team mentoring. Experience in retail with a focus on beauty products is preferred. Join a dynamic team in a creative environment where you can make a real impact.

Qualifications

• Experience in team management and mentoring.
• Ability to achieve sales targets and manage inventory.
• Strong customer service and consultation skills.

Responsibilities

• Setting an example for the team.
• Ensuring counter tasks are completed and stock is managed.
• Promoting new launches and achieving sales targets.
• Mentoring and training new team members.

Skills

Customer service

Sales target achievement

Team leadership

Product knowledge

Job description

Store Account Manager Harrods, Selfridges & John Lewis

• Setting an example for the team.
• Ensuring that all daily counter tasks are undertaken.
• Figures completion – daily and weekly. Managing targets and their allocation.
• Regular stock management, ensuring oos are minimal and to build a relationship with the instore buying team to support this.
• Ensuring the counter is adequately stocked with products, keeping an eye on stock levels throughout the day and replenishing where necessary and ensuring products are displayed with current company guidelines.
• Ensuring adequate counter cover by ensuring rotas are formatted.
• Delegating duties to the team and following up that they have been performed correctly.
• Mentoring the team.
• Assisting with training new product launches.
• Ensuring an excellent level of customer service is always provided.
• Actively traffic stop to build brand awareness and ensuring that the team also does this.
• Providing makeup and skincare consultations.
• Booking appointments and building ongoing client loyalty. This includes customer database building and communication.
• Maintaining the counter by cleaning surfaces and display areas daily with provided cleaning materials. Ensuring all consultation areas are always clean and ready to use.
• Effectively managing transactions. Stores where required will provide necessary cash handling training.
• Leading by example and being an active team member.
• Representing the BY Terry brand in the best possible way.
• Achieving sales targets as set by the company.
• Ensuring personally and the team also achieve brand items per transaction (IPT) and average pound sale (A£S) expectations. Currently set at: IPT = 3. A£S - £150
• Actively promoting new launches and promotions.
• Tracking team sales and providing sales information as required at the end of each day.
• Coaching the team to enable them to reach their targets.
• Coming up with new ideas for event promotions and working with the retail manager to execute these.

Dress code and image

• Represent the company whilst at work by wearing our products and dressing in the dress code of the store location. Items should be clean and well‑pressed with no faded colours. Dress code requirements are discussed further at your brand induction.

Working hours

Your working hours are set out in your contract. Shift patterns will be confirmed in a monthly rota. You may be required to work such additional hours as may be necessary for the proper performance of your duties without extra remuneration. You are entitled to take an unpaid lunch break of one hour, to be taken at a time agreed by the Company.

Company

"Beauty is not a stereotype; your personal style is your own signature, to be expressed day by day." – Terry de Gunzburg, Founder.

Founded in the heart of Paris in 2000 by the iconic Terry de Gunzburg, BY TERRY believes in the transformative power of ‘Makeup that Cares’.

Our commitment goes beyond luxury – it’s about empowering individuals with skin‑loving formulas that celebrate and enhance natural beauty, tailored to each person’s style and life experiences.

We champion the beauty of every individual, offering an innovative range of high‑quality makeup, skincare, and fragrances designed to not only magnify but also improve skin day by day. Our signature products, Baume de Rose and Brightening CC Serum, embody this belief, blending exceptional skincare benefits with exquisite beauty.

With offices in Paris and London, BY TERRY is celebrated globally for its innovation and timeless glamour, present in the world’s most prestigious stores and supported by a comprehensive global distribution network. BY TERRY has earned numerous awards, especially for our groundbreaking hyaluronic‑infused powders.

Join BY TERRY, and be part of a team that values creativity and a commitment to redefining beauty standards. Immerse yourself in a world where every day is an opportunity to inspire and be inspired. Together at BY TERRY, we make it up, we make it real, we make it recur.

Seniority level

Associate

Employment type

Full‑time

Job function

General Business and Sales

Industries

Retail Health and Personal Care Products