Stop Smoking Service Administrator

Lewishamandgreenwich; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare organization is seeking an experienced administrator for their Stop Smoking Service based in Lewisham hospital. The role involves managing high volumes of patient data, ensuring high-quality customer service as the first point of contact. Candidates should possess strong IT skills and organizational abilities. Responsibilities include processing referrals, resource management, and stakeholder engagement. This is an opportunity to contribute to public health initiatives in a supportive work environment.

Qualifications

• Experienced administrator capable of managing high volumes of patient data.
• Ability to engage proactively with stakeholders.
• Familiarity with IT systems for data entry and updates.

Responsibilities

• Handle phone referrals and inquiries efficiently.
• Process referrals timely while liaising with relevant teams.
• Manage resources and medications for clinical interventions.
• Maintain and monitor archiving systems.
• Provide timely information to management as required.
• Create and manage forms and stationery.
• Distribute incoming mail and manage distribution actively.
• Participate in developing the Lewisham Stop Smoking Service.
• Act as a minute taker for team meetings, transcribing and distributing documents.
• Engage with stakeholders and promote the service.

Skills

Good IT skills

High-quality customer service skills

Organizational skills

Job description

This post is in a fast-paced Stop Smoking Service based in Lewisham hospital, providing support for people who live, work or study in the borough.

The post holder must be an experienced administrator with good IT skills and who is well organised in order to manage high volumes for patient data from multiple sources.

The role requires being the first point of contact for patients with the service, as such the requirement for high-quality customer service skills are also needed in order to them feel heard and supported whilst they engage with our team.

PLEASE NOTE: We are unable to offer sponsorship for this post

The responsibilities of the role include:

• To deal appropriately with all phone referrals and enquiries, using initiative as to their disposition.
• To process referrals for the LSSS team following service protocols in a timely manner liaising with the referring team as required.
• To order, manage and distribute resources and medications to support clinical interventions.
• To implement, maintain, monitor archiving systems (including deceased files).
• To be responsible for the creation, population, maintaining and developing of all systems required by the Stop Smoking Service Team.
• To provide information to Management in a timely and reliable fashion as required.
• Creation of new forms and stationary for the team.
• To manage all incoming mail, using initiative as to distribution.
• Participate in the development of the Lewisham Stop Smoking Service.
• To act as a minute taker for team meetings as required, transcribing in appropriate format and distributing agendas and papers.
• To have a good working knowledge of IT systems and be able to enter and update information on the relevant IT system as required.
• To proactively engage with stakeholders and key partners and to represent the team while promoting the service.

Interview date

12th February 2026

Equality, Diversity & Inclusion

We have four staff networks, a Corporate EDI Team and a suite of programmes and events which aim to insert the 5 Aspirations.

• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
• Widening access (anchor institution) and employability
• Improving the experience of staff with disability
• Improving the EDI literacy and confidence of trust staff through training and development
• Making equalities mainstream

For further details / informal visits contact: Name: Matthew Seal Job title: Stop Smoking Team Lead Email address: [e-mail] Telephone number: 07500 959448

Call the Stop Smoking Team on 0800 0820 388