Stakeholder Communications Officer – Part-Time, Flexible

Crieff Hydro Limited; Crieff; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading infrastructure services provider in Scotland is seeking a candidate to manage public and stakeholder inquiries within their highways maintenance team. The ideal applicant will have proven experience in public-facing roles, strong complaint resolution skills, and a passion for enhancing customer service. The role offers flexible working hours of 15-25 hours per week and a range of benefits, including a matched pension scheme and 25 days annual leave.

Benefits

Matched or contributory pension scheme

Online GP service

Employee assistance programme

My Rewards portal with discounts

Life assurance

Cycle to work scheme

Enhanced maternity and paternity leave

Holiday purchase scheme

Qualifications

• Experience in public-facing roles with strong complaint resolution skills.
• Excellent verbal and written communication skills.
• Ability to deliver action plans and improvement programmes.

Responsibilities

• Handle public and stakeholder enquiries and complaints.
• Support the Communications Manager with projects.
• Monitor customer feedback to identify trends for improvement.

Skills

Public-facing roles experience

Complaint resolution skills

Verbal and written communication

Delivering action plans

Engaging with Councillors

Knowledge of highway maintenance

Job description

A leading infrastructure services provider in Scotland is seeking a candidate to manage public and stakeholder inquiries within their highways maintenance team. The ideal applicant will have proven experience in public-facing roles, strong complaint resolution skills, and a passion for enhancing customer service. The role offers flexible working hours of 15-25 hours per week and a range of benefits, including a matched pension scheme and 25 days annual leave.