Staffing Manager

Arena Racing Company; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading UK leisure company is seeking a Staffing Manager to oversee staffing operations at Chepstow Racecourse. The role includes managing the recruitment process, planning labour costs, and ensuring exceptional customer service during events. Candidates should have at least 3 years of experience in event-based businesses and strong team development skills. The position promotes a diverse and inclusive work environment.

Benefits

Annual passes to attend any of our venues

Discounted food & ARC days out

Cycle to work scheme

Holiday allowance increasing with length of service

Company life assurance scheme

Discretionary group annual bonuses

Support with study assistance

Qualifications

• Minimum of 3 years relevant experience in a leisure, sporting or event-based business.
• Experience maintaining costs within budgeted parameters and labour forecasting.
• Business and strategic planning experience.

Responsibilities

• Plan and oversee all variable labour costing for catering areas.
• Build and exceed customer expectations.
• Co-ordinate and deliver all administrative tasks for events.

Skills

Team development

Interpersonal skills

Customer service focus

Education

GCSE Grade C or above in Maths and English

Tools

Knowledge of AESOP

Job description

Overview

We are looking for a passionate and knowledgeable Staffing Manager to join our team!

About us…

Arena Racing Company does so much more than lead the UK’s largest horse racing group. We have 21 racing venues showcasing horse racing, greyhound racing, golf courses, hotels and events. In short, leisure, entertainment, media production and global distribution are at the heart of what we do, making it an exciting and diverse place to work!

Work Perks

• Annual passes to attend any of our 21 venues
• Discounted food & ARC days out
• Cycle to work scheme
• Holiday allowance increasing with length of service up to 28 days
• Company life assurance scheme
• Discretionary group annual bonus schemes to reward your hard work
• Support with study through our study assistance schemes

And so much more…

Role: Staffing Manager

About the role of Staffing Manager:

• The Staffing Manager will be based at Chepstow Racecourse with occasional travel to Ffos Las Racecourse, working with the catering team across both sites. You will be planning the casual staff journey from the recruitment process to successful preparation of race days alongside EVH event days and the operational running of the staffing element on an event day. Duties include, but are not limited to:
• Plan and oversee all variable labour costing for all areas of catering maintaining budgeted restrictions
• Assist in the development and implementation of a coherent strategy for all areas of the catering & event business
• Build and exceed customer expectations
• Ensure that management and audit reports are analysed and that appropriate action is taken to improve performance
• To constantly seek new opportunities for profitable use of facilities towards increased customer satisfaction and growth
• Train the catering team in common core skills
• Co-ordinate and deliver all administrative tasks as required for race day and non-race day events
• To meet and greet clients in a professional manner as and when required during events and race days acting as an ambassador.
• Liaise with outside contractors and clients to ensure that they adhere to racecourse policies.
• Undertake other reasonable duties in line with business demands.

Person Specification

The person we are looking for as a Staffing Manager has…..

Qualifications:

• GCSE Grade C (equivalent) or above in Maths and English.
• Knowledge of AESOP (Desirable)
• Minimum of 3 years relevant experience in a leisure, sporting or event-based business.
• Experience maintaining costs within budgeted parameters and labour forecasting.
• High level of proven team development, training, recruitment, and retention of staff.
• High level of interpersonal skills.
• Evidence of monitoring and maintaining company legislative requirements for worker engagement.
• Business and strategic planning experience.
• Excellent communicator and customer service focused.
• Full & clean UK driving licence

Diversity and Equal Opportunities

At ARC, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion and belonging means in society.