Sportsbook Retail Associate — Customer Experience

Betfred Group; Stranraer; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading bookmaker in Stranraer is looking for an Assistant Sales Manager to enhance customer experiences in retail. Responsibilities include processing bets, attending to customer queries, and maintaining a welcoming environment. Candidates must be 18+, possess outstanding customer service skills, and be eager to learn. This position offers a structured training program and a commitment to responsible gambling practices. Full and part-time opportunities available.

Benefits

Bonuses and incentives

Monthly pension contributions

Enhanced maternity & paternity pay

Recognition scheme with retail discounts

Comprehensive financial wellbeing package

Mental health support services

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions.
• Supporting key promotional events throughout the sporting calendar.
• Maintaining a well-presented environment which customers love.
• Being a team player – collaboration is key.
• Handling cash transactions with care and accuracy.
• Following age verification processes.

Skills

Outstanding customer service skills

Ability to engage all customers

Passion for sports, betting, and gaming

Eagerness to learn and develop

Job description

A leading bookmaker in Stranraer is looking for an Assistant Sales Manager to enhance customer experiences in retail. Responsibilities include processing bets, attending to customer queries, and maintaining a welcoming environment. Candidates must be 18+, possess outstanding customer service skills, and be eager to learn. This position offers a structured training program and a commitment to responsible gambling practices. Full and part-time opportunities available.