Sportsbook Retail Associate — Customer Experience

Betfred Group; Llandudno Junction, Manchester; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading bookmaker in the UK is seeking an Assistant Sales Manager to enhance customer experiences in their retail teams. You will process bets, engage customers with expert knowledge, and provide friendly service. The ideal candidate should possess excellent customer service skills and have a willingness to learn. This role offers full or part-time opportunities with a range of benefits, including bonuses and mental health support.

Benefits

Bonuses and incentives

Monthly pension contributions

Enhanced maternity & paternity pay

Recognition scheme with retailer discounts

Financial wellbeing package

Mental health support

Qualifications

• Be 18+ and have the right to work in the UK.
• Must be able to work evenings, weekends, and public holidays.
• A passion for sports, betting and gaming is beneficial but not essential.

Responsibilities

• Processing customers’ bets in a timely and attentive manner.
• Attending to all customer queries quickly and knowledgeably.
• Engaging customers with expert knowledge of our products and promotions.

Skills

Outstanding customer service skills

Ability to engage customers

Eagerness to learn and develop

Job description

A leading bookmaker in the UK is seeking an Assistant Sales Manager to enhance customer experiences in their retail teams. You will process bets, engage customers with expert knowledge, and provide friendly service. The ideal candidate should possess excellent customer service skills and have a willingness to learn. This role offers full or part-time opportunities with a range of benefits, including bonuses and mental health support.