Sports Client Administrator

FirstPoint International LTD.; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading sports agency is seeking a Sports Client Administrator to manage client portfolios and provide top-notch support in securing scholarships for student-athletes. The role demands strong interpersonal skills, a customer-service mindset, and the ability to thrive under pressure. The agency offers competitive salary and a variety of benefits, including generous leave policies.

Benefits

25 days annual leave

8 public holidays

Birthday off

Qualifications

• Strong interpersonal skills and ability to manage relationships with clients.
• Proven experience in a customer-facing role of at least 2 years.
• Excellent written and verbal communication skills.

Responsibilities

• Manage the scholarship journey for clients and their families.
• Provide exceptional customer service for a first-class experience.
• Assist in organizing athlete events throughout the year.

Job description

FirstPoint USA is a leading sports agency dedicated to creating scholarship opportunities for talented student-athletes at universities across the United States. As the global leader in sports scouting and recruitment, FirstPoint works with over 2,500 US universities to increase their international reach and identify suitable sporting and academic talent on their behalf. Sports client administrators are responsible for a portfolio of clients, delivering both client care and support to help student-athletes and their families secure academic and sporting opportunities at US universities.

• Manage the initial aspect of the ‘scholarship journey’ for client and their families
• Provide exceptional customer service to ensure a first-class experience.
• Collaborate with clients to create and maintain their FirstPoint Profile for the scholarship process.
• Collect and organise necessary paperwork and footage for admissions.
• Identify problem areas and highlight concerns to appropriate members of staff if needed.
• Communicate clearly with clients, simplifying complex information effectively.
• Liaise effectively with other departments within FirstPoint regarding updates and client advancement through the FirstPoint USA program.
• Managing/organizing expectations of internal and external stakeholders
• Co-ordinate and help organise athlete events throughout the year.

THE CANDIDATE

• Strong interpersonal skills, with the confidence to establish trust and manage relationships with clients and their families.
• Proven ability to work well under pressure to meet tight deadlines in a fast-paced environment.
• Minimum of 2 years experience in a customer-facing role.
• Excellent written and verbal communication skills.
• You will have the ability to work independently and manage your own time effectively.
• Highly motivated, resilient, and empathetic, with strong time management abilities.

THE PACKAGE

As well as a competitive salary, investment in your personal development, you will have the opportunity to enjoy a variety of benefits:

• 25 days annual leave, 8 public holidays, (plus Christmas closure and your birthday off)