SPOC Administration Assistant

Sponsorship Jobs UK; Whitby, Pocklington; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare service provider in Whitby is seeking an Administration Assistant to join their SPOC team. This role involves processing referrals, managing appointments, and providing administrative support. Candidates must hold GCSEs in English and Maths, possess strong IT skills, and demonstrate attention to detail. The position offers flexible working arrangements and a strong commitment to staff development, diversity, and inclusion.

Benefits

Flexible working arrangements

Enhanced annual leave

Structured training and development opportunities

Qualifications

• GCSEs (or equivalent) in English and Maths required.
• Standard keyboard or IT qualification or equivalent experience.
• Strong literacy, numeracy and attention to detail necessary.

Responsibilities

• Process referrals into clinical systems and route to clinical teams.
• Respond to enquiries from service users and healthcare professionals.
• Maintain accurate records in line with procedures.

Job description

# SPOC Administration Assistant(UK Visa Sponsorship)### Job Description## About the RoleWe are pleased to offer an opportunity for a Band 2 Administration Assistant to join our Single Point of Contact (SPOC) team. This role is central to ensuring people can access community health services efficiently and with confidence.As part of the SPOC administration team, you will act as the first point of contact for service users and referring health professionals. Your work will support the smooth flow of referrals, appointments, and waiting lists, helping clinical teams focus on delivering high-quality care.### What You’ll Be Doing**Referral & Appointment Management*** Receive and accurately process referrals into the Trust’s clinical systems* Route referrals to the appropriate clinical teams for triage and allocation* Book appointments and support effective waiting list management**Single Point of Contact*** Respond professionally to enquiries from service users and healthcare professionals* Provide clear, courteous information while maintaining confidentiality and data protection standards* Act as a reliable and consistent contact across multiple community service locations**Administrative Support*** Deliver a comprehensive administration service for Community SPOC* Coordinate referrals across Scarborough, Ryedale, Whitby and Pocklington services* Maintain accurate records in line with### About Humber Teaching NHS Foundation TrustWe are an award-winning, CQC-rated “Good” Trust, delivering integrated health and social care services across Hull, East and North Yorkshire. Our teams are proud to provide compassionate, person-centred care that makes a real difference in local communities.We are committed to staff development, inclusion and wellbeing, and consistently meet or exceed national benchmarks across NHS People Promise themes. Wherever you join us, you will receive a warm welcome and the support you need to succeed.### Working With Us – What We Offer* Flexible working arrangements where service needs allow* Enhanced annual leave and wellbeing support* Structured training and development opportunities* A strong commitment to equality, diversity and inclusion* Access to affordable living across city, coast and countryside locations### Person Specification**Essential Qualifications & Knowledge*** GCSEs (or equivalent) in English and Maths* Standard keyboard or IT qualification (e.g. RSA II, ECDL) or equivalent experience* Knowledge of general office procedures and administrative work* Strong literacy, numeracy and attention to detail**Desirable*** Three or more GCSEs (or equivalent)* Working towards advanced IT/keyboard skills* NVQ Level 2 or equivalent experience* Knowledge of NHS or healthcare administrative procedures#### Experience**Essential*** Experience dealing with members of the public* Confidence using IT systems in an administrative setting**Desirable*** Experience in healthcare or community services* Familiarity with NHS systems such as SystmOne**Skills & Personal Attributes*** Clear and confident communication skills* Professional telephone manner* Ability to plan, prioritise and meet deadlines* Strong teamworking approach* Commitment to equality, diversity and ethical practice* Trustworthy and able to handle confidential information* Ability to travel between service locations#### Pre-Employment ChecksThis role requires an (DBS) check in line with the Rehabilitation of Offenders Act (Exceptions Order) 1975.Overseas applicants may also be required to lived in over the past 10 years.#### Equality & InclusionWe value diversity and actively challenge discrimination. Applications are welcomed from people of all backgrounds, and we are happy to discuss flexible#### How to ApplyPlease apply via the NHS recruitment system. Full details can be found in the Job Description and Person Specification.LocationExperience3 Year