Spanish-Speaking CSM - Growth, Adoption & Retention

Akeneo; City of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading software company in London is looking for a Customer Success Manager who is fluent in Spanish and English. The ideal candidate will have a strong background in customer success and account management, aiming to drive adoption and retention for strategic accounts. Responsibilities include building relationships with key contacts, delivering business reviews, and mitigating risks. This role offers a competitive salary and comprehensive benefits.

Benefits

Flexible working hours

25 days annual leave

Option to work from anywhere up to 30 days

Paid volunteering days

Professional development budget

Mental health support

Annual performance bonus

Equity

Qualifications

• Solid background in customer success, account management, or project management within the SaaS or tech industry.
• Strong track record in managing high-value accounts, driving retention, and achieving growth targets.

Responsibilities

• Build strong relationships with key contacts, including C-level executives.
• Drive adoption of software and identify opportunities for expansion.
• Create customized success plans to help customers achieve success.
• Deliver personalized, action-focused business reviews.
• Identify and mitigate risk signals, developing action plans.
• Achieve retention and growth targets through renewals and upsell.
• Collaborate with Professional Services team for successful deployment.

Skills

Fluency in Spanish

Fluency in English

Customer success experience

Account management

Project management

Developing customer success plans

Risk management

Health monitoring

Digital transformation

Relationship building

Job description

A leading software company in London is looking for a Customer Success Manager who is fluent in Spanish and English. The ideal candidate will have a strong background in customer success and account management, aiming to drive adoption and retention for strategic accounts. Responsibilities include building relationships with key contacts, delivering business reviews, and mitigating risks. This role offers a competitive salary and comprehensive benefits.