Spa Experience Manager

Hilton Worldwide, Inc.; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global hospitality company seeks a Spa Manager to oversee spa operations, ensuring exceptional guest experiences and adherence to brand standards. The role requires strong interpersonal skills, the ability to work under pressure, and a commitment to maintaining safety and cleanliness. Candidates must have good communication abilities in English and a deep understanding of spa treatments and services. Long hours and physical fitness are essential for success in this role.

Qualifications

• Able to read, write and speak English to communicate with guests and team members.
• Must be physically fit and able to work long hours.
• Rich experience in handling customer complaints.

Responsibilities

• Ensure guests have a comfortable experience and employees work in a safe environment.
• Maintain cleanliness in work areas including reception and spa.
• Conduct monthly inventory checks and control inventory.

Skills

Good interpersonal skills

Able to work under pressure

Knowledgeable of spa treatments

Job description

A global hospitality company seeks a Spa Manager to oversee spa operations, ensuring exceptional guest experiences and adherence to brand standards. The role requires strong interpersonal skills, the ability to work under pressure, and a commitment to maintaining safety and cleanliness. Candidates must have good communication abilities in English and a deep understanding of spa treatments and services. Long hours and physical fitness are essential for success in this role.