Sous Chef

Selfridges; England; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading retailer in the UK seeks an individual to oversee restaurant operations, ensuring effective coaching, team development, and adherence to service standards. The ideal candidate will have a passion for food, exceptional communication skills, and be capable of driving operational excellence. Responsibilities include monitoring holiday schedules, maintaining training records, and ensuring compliance with health and safety regulations. This role promises to offer a dynamic working environment focused on delivering world-class customer experiences.

Qualifications

• In-depth knowledge and passion for food & restaurants, thriving in fast-paced environments.
• Exceptional communication skills required for team coaching and operational duties.

Responsibilities

• Support and develop sites through effective feedback and coaching.
• Monitor holiday calendar to ensure all areas are covered.
• Maintain training records and schedule refresher courses.
• Ensure adherence to health and safety standards in restaurants.

Skills

Food & restaurant knowledge

Exceptional communication skills

Team leadership

Operational excellence

Job description

• Support and develop our sites through effective feedback and coaching, both adhoc and through formal processes such as Business reviews, Face time and menu development.
• Coach our teams to think differently about our ways of working and make operational excellence and collaborative working the norm
• Monitor the restaurant holiday calendar, ensuring all areas are always covered
• Ensure all team members follow all aspects of real time rotas
• Facilitate development of all teams through communication of training opportunities
• Ensure all training records are up to date and refresher courses are scheduled in
• Supporting with HR processes as required’
• Ensuring all Due diligence consistently above pass rate
• Time keeping and appearance are exemplary

SERVICE

• Communicate Selfridges standards of excellence to all the team and work to achieve world class service standards and customer experiences in our restaurants
• Always take a hands-on approach, maximising the time spent in the restaurant each day
• Ensure that the restaurant operation has the required basic materials, such as agreed standard operating procedures (order of service, brief sheet, checklists, due diligence paperwork), food and drinks bibles and allergens sheets
• Ensure that good food technical and health and safety practice is always followed in Selfridges restaurants and that the restaurants meet store and industry standards
• Fir (Allergen Matrix) is aligned to menu offer

MENU DEVELOPMENT & NEWNESS

• Check new Suppliers are signed up with trace all is completed and approved well in advance of any launches and in line with the Allergen matrix
• Working with your team and Operations team to support the roll out of all menu changes in association with the menu roll out calendar ensuring all measurable points are hit
• All new business ideas and launches are supported whether in restaurants or around the business to drive sales. raise awareness and support the business needs

SYSTEMS

• Monitoring the Fourth Hospitality system, Placing Orders / checking the pending/approved orders, monitoring the daily wastage and site transfers
• Ensure that everyone is following the ordering process/guidelines correctly.
• Monitor real time rotas with restaurant managers

FINANCIALS

• Daily and weekly sales (Magic 9)
• Period end analysis of our businesses, working with your manager and Operations team

LEADERSHIP

• Recognise achievements and reach out and learn from othersProvide inspirational leadership for the team, setting clear direction and providing feedback and support to enable great performance
• Ensure your team (Chef) have regular team meetings and face time

The Ideal Candidate

KEY COMPETENCIES

• In depth knowledge and a passion for food & restaurants with the ability to thrive in a fast paced and best in class organisation
• Highly driven, possess exceptional communication skills