Site Operations

Steer Automotive Group; Glasgow; On-site; GBP 21,000 - 26,000; Full time

Job summary

A leading accident repair group in Cambuslang seeks a Trainee Customer Service Advisor to provide excellent customer service. Responsibilities include greeting customers, booking repairs, and maintaining records. Training is provided for candidates with enthusiasm for customer service. The role offers competitive remuneration up to £25,500 per annum based on skills and experience, along with opportunities for career progression and a supportive working environment.

Benefits

Competitive salary plus performance related bonus

29 days holiday including public holidays

Pension contributions

Enhanced parental leave

Wagestream financial wellbeing app

Talk about flexible working

Cycle to work scheme

Benefits App including virtual GP appointments

Ongoing training with Steer Academy

Opportunities for career progression

Qualifications

• No prior automotive experience is required – full training provided.
• Ability to handle multiple tasks efficiently.
• Willingness to learn and develop within the automotive industry.

Responsibilities

• Greeting customers warmly in person and over the phone.
• Booking repairs and managing vehicle handovers.
• Providing updates throughout the repair process.
• Supporting the team with customer queries.
• Keeping accurate records and maintaining high attention to detail.

Skills

Enthusiasm for customer service

Good communication skills

Organisational skills

Calm under pressure

Team player

Job description

• Competitive salary plus performance related bonus
• 29 days holiday including public holidays plus additional days with service
• Pension contributions
• Enhanced parental leave
• Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
• Talk to us about flexible working
• Cycle to work scheme
• Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
• Steer Academy provides accredited ongoing training – paid for by the business
• Opportunities for career progression

Trainee Customer Service Advisor – Cambuslang

Join the UK’s Leading Accident Repair Group – Steer Automotive, Cambuslang.

At Steer Automotive Group, we don’t just repair vehicles — we set the standard. Excellence, innovation, and integrity drive everything we do, ensuring every customer receives outstanding service.

We’re looking for a friendly, organised, and motivated Trainee Customer Service Advisor (CSA) to join our Cambuslang team and become the welcoming face and voice of our repair centre.

What You’ll Be Doing

• Greeting customers warmly in person and over the phone
• Booking repairs, managing vehicle handovers, and providing updates throughout the process
• Supporting the team with queries from customers, insurers, and suppliers
• Keeping accurate records and maintaining high attention to detail
• Learning the systems, processes, and customer service standards that make Steer Automotive exceptional

What We’re Looking For

• Enthusiasm for customer service and a professional, approachable manner
• Good communication and organisational skills
• Ability to stay calm under pressure and handle multiple tasks efficiently
• Willingness to learn and develop within the automotive industry
• A team player who embodies integrity, accountability, and pride in their work

No prior automotive experience is required – we provide full training.

What We Offer

• Comprehensive industry-leading training and support to develop your career
• Clear opportunities for progression within a growing national group
• A positive, team-focused working environment built on respect, trust, and excellence
• The chance to start your career with the UK’s leading accident repair group

Up to £25,500 per annum subject to skills and experience.

Experience

Front-line customer service & support, Handling inbound & outbound calls, Booking & scheduling appointments, Vehicle repair progress updates, Complaint handling & resolution.