Customer Service Advisor – Boston

Steer Automotive Group; Boston; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading automotive service center in Boston is seeking a Customer Service Advisor to provide exceptional service and support to customers. The role involves managing repair bookings, maintaining communication with customers, and resolving queries effectively. Candidates should have strong communication abilities, a calm demeanor under pressure, and a full UK driving licence. The position offers a competitive salary up to £28,000 per annum, along with ongoing training and development opportunities.

Benefits

29 days holiday including public holidays

Pension contributions

Enhanced parental leave

Wagestream financial wellbeing app

Career development opportunities

Qualifications

• Proven experience in a customer service or administrative role.
• A full UK driving licence is essential.
• Strong interpersonal skills and ability to manage multiple priorities.

Responsibilities

• Greet customers warmly, both in person and over the phone.
• Manage repair bookings and vehicle handovers.
• Handle customer queries and resolve issues promptly.

Skills

Excellent communication skills

IT skills

Ability to stay calm under pressure

Job description

Benefits

• Competitive salary plus performance related bonus
• 29 days holiday including public holidays plus additional days with service
• Pension contributions
• Enhanced parental leave
• Wagestream—a Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
• Talk to us about flexible working
• Cycle to work scheme
• Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
• Steer Academy provides accredited ongoing training – paid for by the business
• Opportunities for career progression

Customer Service Advisor – Boston

At Steer Automotive Group, we’re driven by excellence doing things the right way, every time. We’re committed to delivering outstanding service, embracing innovation to enhance every customer’s journey, and operating with integrity in all that we do.

We’re looking for a friendly, professional, and highly organised Customer Service Advisor to be the welcoming face (and voice) of our busy automotive repair centre in Boston. In this key role, you’ll ensure every customer enjoys a smooth and exceptional experience from first contact to vehicle collection.

Key Responsibilities

• Greet customers warmly, both in person and over the phone
• Manage repair bookings, vehicle handovers, and progress updates
• Liaise effectively with technicians, insurers, and suppliers to keep communication clear and consistent
• Handle customer queries and resolve any issues promptly and professionally
• Maintain accurate records with exceptional attention to detail

What We’re Looking For

• Proven experience in a customer service or administrative role (automotive experience is beneficial but not essential)
• Excellent communication and interpersonal skills
• Ability to stay calm under pressure and manage multiple priorities efficiently
• Strong IT skills and confidence in learning new systems
• A full UK driving licence is essential

What We Offer

• Competitive salary with performance-based bonuses
• Ongoing training and career development opportunities
• A supportive, team-focused working environment

If you’re motivated by providing outstanding service, thrive in a fast-paced environment, and share our values of Excellence, Innovation, and Integrity, we’d love to hear from you.

Apply today and become part of our customer first team in Boston.

Up to £28,000 per annum subject to skills and experience

Experience

• Front-line customer service & support
• Handling inbound & outbound calls
• Booking & scheduling appointments
• Vehicle repair progress updates
• Complaint handling & resolution