Site Coordinator

Cooks Motor Group; Bedford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global automotive group based in Bedford is seeking a Site Co-ordinator to enhance customer experiences. The role involves collecting and delivering vehicles, examining for damage, and maintaining stock accuracy on e-commerce platforms. The ideal candidate should be customer-focused with strong communication skills and multitasking ability. A full UK driving licence is required. Join us for a rewarding career with various perks including 33 days annual leave and a company pension scheme.

Benefits

33 days of annual leave

Retail discounts

Car discounts

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

Healthcare access

Paid volunteer day

Share purchase plan

Referral bonuses

Training and development opportunities

Life assurance

Flexible working options

Qualifications

• Proven ability to provide excellent customer service.
• Strong communication skills to engage professionally with clients.
• Ability to handle multiple tasks efficiently.
• Possession of a full UK driving licence.

Responsibilities

• Collect and deliver vehicles, ensuring all paperwork is completed.
• Examine vehicles for damage prior to collection.
• Maintain accurate presentations of vehicle stock online.
• Ensure proper pricing and signage on vehicles.
• Adhere to departmental operating standards.
• Complete documentation with customers as required.
• Receive payments from customers when needed.
• Chauffeur personnel and customers as necessary.
• Control the movement and security of vehicles on site.

Skills

Customer focused

Confident and professional communication skills

Multi-task oriented

Full UK driving licence

Job description

Site Co-ordinator - BMW Bedford

Fun, exciting, rewarding work. Join us for the ride.

Working with world-class brands as a Site Coordinator you’ll have the drive to deliver outstanding and trusted experiences for our customers.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We’re open to flexible working options – just ask

What you’ll do day to day

• Collection and delivery vehicles from customers’ homes or work premises, ensuring collection and / or completion of all paperwork required.
• Examine customer vehicles for damage and tyre safety prior to collecting vehicle ensuring that damage reports are completed and pointed out to customers wherever possible.
• Ensuring all photos of the stock is up to date and presented correct on all ecommerce sites
• Ensuring all signage and pricing is correct on vehicle stock on the forecourt
• Maintain systems and procedures in line with department operating standards and utilise them appropriately.
• Complete any relevant documentation with the customer where necessary.
• Receive and receipt for the collection of payments from customers where necessary.
• Chauffeur company personnel and / or customers where required.
• Collect / deliver small items where required.
• Display an enthusiastic, motivated and committed approach to work
• To control the movement and security of all vehicles on site
• To maintain accurate and true records at all times when releasing or receiving vehicles

Helpful skills and qualifications

Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.

• Customer focused
• Confident and professional communication skills
• Multi-task oriented
• Full UK driving licence

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but is enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us- just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves in our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.