Site & Application Support Analyst — 2nd Line IT

Barratt Developments plc; East Midlands; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK housebuilder seeks an IT Support Specialist to maintain and support IT systems across sites. The role involves managing mobile devices, ensuring connectivity to IT systems, and providing 2nd line application support. Candidates should possess strong analytical and customer service skills, be well-organized, and have experience in technical troubleshooting, particularly with mobile devices and SQL. A flexible, can-do attitude is essential for success in this dynamic environment.

Benefits

Competitive Bonus Scheme

Private Medical Cover

Annual Medical Health Assessment

26 days' holiday

Qualifications

• Experience in 2nd line technical support for complex business systems.
• Ability to manage mobile device estate including mobile phones and tablets.
• Experience with telephony software like ARC and Jabber.

Responsibilities

• Ensure stability and performance of all IT services for users.
• Assist in the connectivity and testing of site IT infrastructure.
• Handle customer escalations efficiently.

Skills

Customer service skills

Analytical skills

Technical troubleshooting

Communication skills

Multitasking abilities

Education

ITIL Foundation certification

Tools

Mobile Device Management tools

Cisco routers

SQL

IIS

Job description

A leading UK housebuilder seeks an IT Support Specialist to maintain and support IT systems across sites. The role involves managing mobile devices, ensuring connectivity to IT systems, and providing 2nd line application support. Candidates should possess strong analytical and customer service skills, be well-organized, and have experience in technical troubleshooting, particularly with mobile devices and SQL. A flexible, can-do attitude is essential for success in this dynamic environment.