Single Point of Access- Children’s Emotional Wellbeing Co-ordinator

Transformationunitgm; Merthyr Tydfil, Bridgend; On-site; GBP 31,000 - 39,000; Full time

Job summary

A regional health board in the UK is seeking a Children’s Emotional Wellbeing Co-ordinator to provide comprehensive support within the NHS. This full-time position focuses on improving mental wellbeing for children and young people. The ideal candidate will be educated to degree level, possess excellent IT and communication skills, and have experience working in health or social services. The role is pivotal in coordinating multi-agency efforts to enhance outcomes, while benefits include a supportive team environment and career development opportunities.

Benefits

Generous leave

Flexible work

Career growth opportunities

Access to ongoing learning and development

Qualifications

• In-depth knowledge of Health Service Management.
• Ability to use all Microsoft Office applications at an excellent level.
• Experience in a service user-facing role.

Responsibilities

• Provide a proactive, comprehensive administrative support to the multi-disciplinary team.
• Be the first point of contact for referrers and other professionals.
• Facilitate a multi-agency wellbeing panel.

Skills

Excellent IT skills

Excellent written and verbal communication skills

Ability to influence staff at all levels of the organisation

Self-motivated

Good negotiation and relationship skills

Education

Educated to Degree level or equivalent

Tools

Microsoft Office packages

Job description

Main area Child and Adolescent Mental Health Service (CAMHS) Grade Band 5 Contract 15 months (Fixed term/secondment until 31/03/2027 due to funding) Hours Full time - 37.5 hours per week (Monday to Friday) Job ref 110-AC357-1225

Employer Cwm Taf Morgannwg University Health Board Employer type NHS Site To be confirmed on appointment, covering Pan CTM Localities; Merthyr, Bridgend, RCT Town Merthyr, Bridgend, RCT Salary £31,516 - £38,364 per annum Salary period Yearly Closing 07/01/2026 23:59

Single Point of Access- Children’s Emotional Wellbeing Co-ordinator

Band 5

Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.

Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.

At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.

Discover more about working with us here:

A new and exciting opportunity has arisen to join a new cross-sector initiative focussed on improving outcomes for children and young people. The Wellbeing Coordinator will play a central role in bringing partners together across organisational boundaries to support the emotional wellbeing needs of the children and young people, particularly those with complex circumstances.

We have x3 Wellbeing Coordinator positions available, with one post being based in each of the local authority locality teams; Merthyr, Bridgend, and Rhondda Cynon Taff. A professional registration is not required for this position

Th successful applicant will facilitate a multi-agency wellbeing panel that brings together professionals from health, education, local authority and other key services. Promote integrated, collaborative working and maintain strong relationships across the services in a bid to reduce inequalities and strengthen pathways for the children and young people with more complex needs.

This new role will ensure high quality information sharing, decision making and follow up actions to champion the child-centred approach that improves experiences and outcomes for the children young people and families in our community.

Main duties of the job

The single point of access for children’s emotional wellbeing (SPACE-Wellbeing) is a process for children and young people with mental health and emotional wellbeing concerns, where a multi-disciplinary team will make decisions on provision for children, young people and their families to access the right support, first time, from the right person.

The co-ordinator will provide a proactive, comprehensive administrative and clerical support function to the locality-based multi-disciplinary/agency team.

Working within one of the three Local Authority areas of Cwm Taf Morgannwg (RCT, Bridgend, Merthyr Tydfil), the SPACE-Wellbeing co-ordinator will be a pivotal and central role in ensuring effective integrated working in their locality area.

Will often be the first point of contact for referrers, other professionals, families/carers and other members of the child/young person’s network and will elicit further information about the family’s needs and about what is important to the family where referral information is limited.

Welsh Skills Desirable: This post is advertised as Welsh Desirable at Level 3 Speaking/Listening (or ‘B1’ Level if you’ve learnt Welsh as an adult). This doesn’t mean you have to be fluent or able to write long reports in Welsh; it just means being able to hold simple conversations with patients. Have a look at the ‘Croeso Candidate!’ guide attached below for more information.

Working for our organisation

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualification & Knowledge

• Educated to Degree level or equivalent level of skills, knowledge and experience.
• In-depth knowledge of Health Service Management.
• Knowledge of demand/capacity modelling techniques.
• Ability to use all Microsoft Office packages and have excellent IT skills
• Evidence of continued professional development.
• Qualifications/courses taken in line with management/supervising.
• Knowledge of Business Case procedures.
• Understanding of Freedom of Information and all other Statutory Information Legislation.
• Knowledge and understanding of wider political and social drivers that influence service delivery within the NHS.

Experience

• Experience of working in a service user-facing role involving regular contact with the public.
• Experience of working for the NHS, Education or Social services, ideally within a child friendly mental health environment; hospital, community or children’s services.
• Experience of working with clinicians and senior managers across the whole system
• Experience of working in a multi-agency manner.
• Experience in extracting, manipulating and interpreting data from a variety of systems.n
• Experience of people management.
• Experience of implementing change and understanding the change management process.

Skills & Attributes

• Excellent IT skills and highly competent user of IT applications to include Outlook, Word, PowerPoint and Databases.
• Excellent written and verbal communication skills.
• Ability to influence staff at all levels of the organisation.
• Self-motivated and able to motivate others.
• Good negotiation and relationship skills.
• Excellent analytic and judgement skills.
• Excellent attention to detail
• Proven ability to meet deadlines and work under pressure, including the ability to undertake several initiatives at a time.
• Ability to plan effectively to ensure timely and efficient methods of sharing data/reports with a large number of stakeholders.n
• Ability to meet agreed objectives and work independently, often under pressure to meet tight deadlines
• Ability to assess and to elevate concerns, as appropriate, to senior management or clinicians.
• Ability to chair meetings successfully

Other Role Requirements

• A personal commitment to supporting the mental health and emotional wellbeing of children, young people and their families.
• Empathetic, calm and service user focussed.
• Effective team worker
• Appetite for hard work and challenges.n
• To have sound work ethic and flexible attitude.
• Compassionate, with commitment to Equality and Diversity.
• Ability to move between sites within the Health Board in a timely manner as demanded by the job role.
• Welsh Speaker (Level 1) or willingness to work towards achieving this level.
• Enthusiastic, committed, proactive and innovative.
• Welsh Language Speaking/Listening Skills at Level 3 or above

We are committed to fostering a diverse and inclusive workforce and welcome applications from individuals within protected groups as outlined in the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership. We also warmly welcome applications from members of the Armed Forces community.

Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self‑assess their eligibility for sponsorship by visiting the UK Government’s Work in the UK guidance . For eligible candidates, the Health and Care Visa offers reduced application costs and exempts payment of the annual Immigration Health Surcharge.

Please ensure you check your email regularly, as all recruitment correspondence will be sent to the email address provided on your application form.

Applications are welcome in either Welsh or English, with no preference given to the language used.

We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles.

All posts are subject to relevant checks, including a Disclosure and Barring Service check and, where required, Professional Registration verification.

We are proud to be a Living Wage Employer.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.