Showroom Manager

Independent Builders Merchant Group; Exeter; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading builders merchant group is seeking a Showroom Manager in Exeter to oversee showroom operations and provide excellent customer service. The ideal candidate will have proven experience in showroom sales, strong communication skills, and a focus on commercial success. Key responsibilities include driving sales, leading the showroom team, and managing client relationships. This role offers competitive salary, career development opportunities, and various employee benefits including discounts on building materials.

Benefits

Competitive salary

Pension scheme

Paid holidays

Staff discount on building materials

Employee assistance program

Branded uniform

Qualifications

• Proven experience in showroom sales, ideally in builders merchants or related industries.
• Strong interpersonal and communication skills.
• Commercial awareness and sales focus.
• Team leadership or supervisory experience.
• Excellent customer service and problem-solving abilities.

Responsibilities

• Oversee day-to-day operations of the showroom.
• Greet customers and provide expert advice on product ranges.
• Work with trade professionals, architects, and retail clients.
• Design and present layouts using CAD.
• Manage customer quotations, orders, and follow-ups.
• Drive sales performance and meet/exceed targets.
• Train, support, and lead showroom staff.
• Maintain showroom appearance and merchandising.

Skills

Showroom sales experience

Interpersonal and communication skills

Commercial awareness

Team leadership

Customer service skills

Problem-solving abilities

Product knowledge in construction/interiors

Experience with POS and CRM systems

Tools

CAD software

Job description

Join our team at RGB, a respected independent builder’s merchant serving the Southwest since 1850. With a commitment to quality products and exceptional customer service, we are part of the Independent Builders Merchant Group (IBMG), the largest independent merchant group in the South of England.

Due to the continued success and expansion of our business, an exciting opportunity has arisen for a Showroom Manager at Exeter

The Role

To manage and grow the showroom area of the builders merchants by providing excellent customer service, driving sales, and ensuring the showroom is well-maintained and presented to the highest standards. You will lead the showroom team, engage with trade and retail customers, and promote kitchen, bathroom, and interior products.

Responsibilities and Duties

Oversee day-to-day operations of the showroom

Greet customers and provide expert advice on product ranges (e.g., kitchens, bathrooms, tiles, flooring)

Work with trade professionals, architects, and retail clients to understand needs and suggest solutions

Design and present layouts using CAD or design software (if applicable)

Manage customer quotations, orders, and follow-ups

Drive sales performance and meet or exceed targets

Train, support, and lead showroom staff

Maintain showroom appearance and merchandising to reflect current trends and promotions

Coordinate with suppliers and the warehouse to ensure product availability

Handle customer complaints and resolve issues promptly

Maintain accurate records and report on showroom activity and performance

The Requirements

• Proven experience in showroom sales, ideally in builders merchants or related industries (e.g., kitchens, bathrooms, interiors)

Strong interpersonal and communication skills

Commercial awareness and sales focus

Team leadership or supervisory experience

Excellent customer service and problem-solving abilities

Product knowledge in construction/interiors (tiles, bathrooms, joinery, etc.)

Experience using POS and CRM systems

Knowledge of CAD or design software is a plus

• Full Driving Licence

The Hours

Week:1 Monday to Friday 08:00 - 17:00

Week:2 Monday to Friday 08:00 - 17:00 Saturday 08:00 - 12:00

The Rewards

What we Offer

At IBMG, we value our employees and offer a supportive work environment that fosters growth and development. By joining our team, you will have access to training opportunities, career advancement prospects, and a range of benefits:

• Competitive salary with
• Pension scheme and paid holidays
• Supportive team and positive work environment
• Career development and training
• Staff discount on building materials
• Employee assistance program
• Perks Membership (Discounts available in a variety of retailers)
• Branded Uniform

If you are looking for an exciting opportunity to contribute your skills and be part of a dynamic team at RGB Building Supplies apply now for the Showroom Manager position. Join us in our mission to deliver excellence in the Builders Merchant Sector.