Shop Supervisor - South Elmsall

Prince of Wales Hospice; Pontefract; On-site; GBP 20,000 - 25,000; Part time

Job summary

A charity-focused hospice seeks a motivated Shop Supervisor for its South Elmsall clothing store. This role includes supporting the Shop Manager, driving sales, and leading a passionate team of volunteers to enhance customer service. Ideal candidates will have retail experience, strong communication skills, and a proactive approach to team leadership. Enjoy competitive benefits, ongoing training, and being part of a community that makes a difference. Closing date: January 11, 2026.

Benefits

27 days annual leave plus bank holidays

Enhanced sick pay

Contributory pension scheme

Discounted meals during working hours

Discounted local gym memberships

Ongoing training and career development

Qualifications

• Retail experience, ideally in a supervisory role.
• Excellent customer service and communication skills.
• Ability to organise, prioritise and work to sales targets.
• Efficiently process donated stock and maintain high merchandising standards.
• Flexible, positive, and proactive approach to team leadership.
• Recruit, train, and support volunteers.

Responsibilities

• Support the Shop Manager in day-to-day operations.
• Drive sales and deliver excellent customer service.
• Lead a team of dedicated volunteers.
• Take charge when deputising for the Shop Manager.

Skills

Retail experience

Excellent customer service

Communication skills

Organisational skills

Team leadership

Job description

• Location: Pontefract, West Yorkshire, United Kingdom

Location: The Prince of Wales Hospice Clothing Store – South Elmsall

Hours: 15 hours per week (including some weekend working)

Are you a retail professional with a passion for customer service and a heart for charity? We are looking for a motivated and community-focused Shop Supervisor to help lead the team at our South Elmsall clothing store.

At The Prince of Wales Hospice, we provide specialist palliative care in a supportive and respectful environment. Our 14-bed inpatient unit, located just minutes from Junction 32 of the M62 in Pontefract, also offers outpatient and community services, including a successful Lymphoedema clinic.

About the Role

As Shop Supervisor, you’ll support the Shop Manager in running the day-to-day operations of the South Elmsall shop. You’ll be key in driving sales, delivering excellent customer service, and leading a team of dedicated volunteers. When deputising for the Shop Manager, you’ll confidently take charge to ensure the shop runs smoothly and profitably.

To succeed in this role, you will:

• Have retail experience, ideally in a supervisory role
• Have excellent customer service and communication skills
• Be able to organise, prioritise and work to sales targets
• Process donated stock efficiently and maintain high merchandising standards
• Be flexible, positive and have a proactive approach to team leadership
• Recruit, train and support volunteers

Why You’ll Love Working With Us

All of our staff felt they make a real difference and are proud to work for the Hospice

97% of employees said they enjoy working with our team

You’ll become part of a passionate team helping raise vital funds to support patients and families across our community. We offer training, support, and a chance to develop your retail career while making a real difference.

Benefits include

27 days annual leave plus bank holidays (pro rata)

Enhanced sick pay and contributory pension scheme

Staff wellbeing support, including Employee Assistance Programme

Eligibility for Blue Light Card discounts

Discounted on-site meals during working hours (at the Hospice only)

Discounted local gym memberships

Ongoing training and career development opportunities

Annual salary review

For more information or an informal chat about the role, please contact Kevin Hogarth, Retail Operations Manager:

Closing date: Sunday 11th January 2026 at 11:59pm

We are conducting interviews throughout the listing and may close applications early.

Please note: any job offer will be conditional upon a satisfactory Disclosure and Barring Service (DBS) check and providing Right to Work in the UK and 2 references.