Shop Manager: Betting & Gaming Customer Experience

Betfred Group; Burntwood; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading bookmaker in Burntwood is seeking a Shop Manager to oversee shop performance and lead a retail team. You will ensure a welcoming environment for betting enthusiasts while upholding responsible gambling practices. The ideal candidate will have prior management experience in the betting or gambling sector and exceptional customer service skills. This role offers an opportunity to thrive in a dynamic and inclusive workplace, with multiple benefits and a commitment to internal progression.

Benefits

Bonuses and incentives

Pension contributions

Enhanced maternity and paternity pay

Long-service recognition

Mental health support services

Qualifications

• Must be 18+ and eligible to work in the UK.
• Experience in retail management, preferably in the gambling industry.

Responsibilities

• Lead and develop a team of retail colleagues.
• Ensure the shop meets high retail standards and offers excellent customer experiences.
• Promote safer gambling practices and ensure responsible betting.

Skills

Management experience in betting or gambling

Outstanding customer service skills

Ability to build relationships

Willingness to work evenings and weekends

Passion for sports, betting, and gaming

Job description

A leading bookmaker in Burntwood is seeking a Shop Manager to oversee shop performance and lead a retail team. You will ensure a welcoming environment for betting enthusiasts while upholding responsible gambling practices. The ideal candidate will have prior management experience in the betting or gambling sector and exceptional customer service skills. This role offers an opportunity to thrive in a dynamic and inclusive workplace, with multiple benefits and a commitment to internal progression.