Shop Manager

Whsmithcareers; Oxford; On-site; GBP 150,000 - 200,000; Full time

Job summary

A prominent retail company in Oxford is seeking a Shop Manager to lead and motivate a team in delivering exceptional service. The ideal candidate will have proven leadership experience in a hospitality environment, expertise in customer service, and the ability to maintain high standards in a fast-paced retail setting. This role offers competitive rewards, including a free meal per shift, pension scheme, and employee discounts, ensuring that every associate feels valued and supported.

Benefits

Free meal and drink per shift

Pension scheme

33 days holiday including bank holidays

Staff discounts

Qualifications

• Proven experience as a Leader in a hospitality environment, ideally at a Store Manager level.
• Strong expertise in delivering excellent customer service.
• Confident in delivering all food-safety requirements.

Responsibilities

• Lead the team to deliver amazing results and maintain excellent standards.
• Drive a high-performing team to achieve great sales results.
• Involve in food preparation as well as serving customers.

Skills

Leadership in a hospitality environment

Excellent customer service

Food safety compliance

Strong organization skills

Stakeholder management

Job description

Overview

WHSmith are proud to announce an exciting new partnership with a popular food-to-go bakery, bringing even greater choice, convenience, and service to our customers. We’re now looking for a Shop Manager who will inspire and motivate the team to deliver fast, friendly, and consistently high-quality service. You’ll play a key role in ensuring every customer enjoys an exceptional experience when shopping with us.

What being a Shop Manager is all about:

• Leading the team to deliver amazing results and maintaining excellent standards of the shop.
• Driving a high performing team to achieve great sales results.
• Driving high performance through recruitment, training/development and colleague engagement.
• Keeping a close eye on payroll controls, waste controls and customer service standards.
• Rolling your sleeves up and getting involved in food preparation as well as serving customers.
• Maintaining a clean, well-stocked and welcoming shop, creating a sense of pride within the store, ensuring the customer experience and facilities are of a good standard.
• Playing a key role in making sure that your colleagues are supported, setting measurable targets which are reviewed regularly.

What our Shop Leadership Team would love to see:

• Proven experience as a Leader in a hospitality environment, ideally at a Store Manager level.
• Strong expertise in delivering excellent customer service.
• Solid background working in a food-to-go/retail environment.
• Confident in delivering all food-safety requirements, ensuring full compliance and robust due-diligence practices.
• Ability to energise, influence and motivate the team to deliver exception service and performance.
• Excellent organisation skills with a proactive approach and the ability to prioritise well in a fast-paced food to go /retail environment.
• Strong stakeholder management experience, ability to influence and communicate with your team, peers, support centre colleagues and senior stakeholders.

How we reward our teams:

We know you’ll work hard to make the shop a success and keep our customers happy, with every shift we’ll provide a free meal and drink. As well as your salary, pension scheme, holidays (Management - 33 days including bank holidays) staff discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.

About Us:

WHSmith has a remarkable heritage, and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S, Costa Coffee and other food-to-go businesses, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!