Shift Manager

Greggs plc; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A popular food retailer in the United Kingdom is seeking a Shift Manager to oversee shop operations and lead the team in delivering outstanding customer service. You will inspire the team, manage day-to-day activities, and ensure a welcoming environment for customers across various shopping channels. Candidates should have previous supervisory experience and a passion for excellent service. You’ll be rewarded with competitive pay and a variety of colleague benefits, including discounts and a pension scheme.

Benefits

Competitive pay

Colleague discount up to 50%

Free hot drinks

Paid breaks

10% profit share

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme with up to 7% match

Employee assistance app and helpline

Long service awards

Savings and discounts for shopping

Qualifications

• Previous supervisory experience in a customer-focused environment.
• Ability to inspire and lead a team.
• Passion for exceptional customer service.

Responsibilities

• Inspire the team to deliver outstanding results.
• Engage with customers in a fast and friendly manner.
• Manage shop operations when the Manager is absent.
• Ensure the shop is clean, tidy, and well-stocked.

Skills

Customer service excellence

Team motivation

Leadership

Reliability

Job description

# Shift Manager### About the roleJoin us as a Shift Manager and you’ll be part of a team that loves putting customers first.As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.We serve our customers across a number of different channels; in-shop, delivery, Click + Collect and drive thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or order their food online.While no two shifts will be the same, during a typical shift you can expect to:* Inspire the team to deliver amazing results and maintain the excellent standards of the shop* Lead by example and serve our customers in a fast and friendly manner* Prepare our much-loved products, including making sandwiches and managing the ovens* Ensure our displays are fully stocked at all times, with plenty of choice available for our customers* Keep the shop looking clean, tidy and presentable**What we can offer you*** **Competitive pay** paid weekly* **Colleague discount** allowing you and a family member to enjoy up to 50% off your favourite Greggs products* **Free hot drinks**for you to enjoy while on shift* **Paid breaks** allowing you to recharge your batteries* We share **10% of all our profits** with our colleagues* **Health and Wellbeing App** providing Remote GP and Physiotherapy services* **Holiday entitlement that grows** as your career grows with us* Colleague **share plans** to help you invest and save for your future* **Pension scheme** to help you plan for your future. We’ll match your contributions up to 7%* Confidential **employee assistance app and helpline** to help with your wellbeing* **Long service awards** celebrating key milestones in your career* **Savings and discounts** for your everyday shopping, leisure and wellbeing**About you**You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service. You'll also be supportive of an inclusive culture - recognising and valuing that difference is good.If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture – how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. .