Shift Leader - Store Operations & Customer Experience

Tesco; Norwich; Hybrid; Full time

Job summary

A leading retail store in Norwich is seeking a Shift Leader to supervise store operations, ensuring exceptional customer service and efficient management of store duties. You will lead a team in a fast-paced environment, guide colleagues, and maintain store performance during your shifts. Ideal candidates will bring effective communication skills and experience in retail operations. This role offers competitive pay starting at £14.76 per hour, with guaranteed hours and flexibility options.

Benefits

Competitive hourly wage

Flexibility in hours

Inclusive workplace

Qualifications

• Experience in a fast-paced retail environment.
• Ability to lead teams and take ownership of duty shifts.
• Strong focus on customer satisfaction and operational efficiency.

Responsibilities

• Oversee store operations during shifts.
• Coordinate team to deliver a clean and well-stocked store.
• Address customer needs and feedback effectively.

Skills

Customer service

Team leadership

Effective communication

Job description

A leading retail store in Norwich is seeking a Shift Leader to supervise store operations, ensuring exceptional customer service and efficient management of store duties. You will lead a team in a fast-paced environment, guide colleagues, and maintain store performance during your shifts. Ideal candidates will bring effective communication skills and experience in retail operations. This role offers competitive pay starting at £14.76 per hour, with guaranteed hours and flexibility options.