Shift Leader

McDonald's; Lockerbie; On-site; GBP 25,000 - 30,000; Full time

Job summary

McDonald's seeks a motivated Shift Manager for a dynamic restaurant in Lockerbie. This role involves leading a large team, ensuring high standards of service and operational efficiency, while fostering an inclusive work environment. Benefits include holiday pay, employee discounts, and flexible work hours.

Benefits

Holiday pay

Service Awards

Pension scheme enrollment

Meal allowance

Employee discounts from top brands

Discounts on travel fares

Discounted gym memberships

Resources for wellbeing

Employee meal discounts

Qualifications

• Experience managing and leading teams in retail, hospitality, or customer-focused environments.
• Ability to adapt to customer needs and lead by example.

Responsibilities

• Monitor operations and manage a team of 100 or more employees.
• Ensure all standards are met for production, quality, and customer service.
• Resolve operational problems and support team members.

Skills

Leadership

Customer Service

Problem Solving

Job description

McDonald's is one of the most recognized brands in the world, and at the core of that brand are our values: Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and making opportunities accessible to all.

As a Shift Manager, you will fulfill all shift work requirements by orienting, assisting, and coaching employees. You will ensure all standards are met by following production, productivity, quality, and customer service standards. Your responsibilities include monitoring operations, reallocating resources, and solving operational problems.

You will work within a multi-million-pound restaurant managing a team of 100 or more employees. You will be part of the management team driving your restaurant forward by building sales, increasing profitability, and delivering an outstanding customer experience.

This position is open to individuals with experience managing and leading teams in retail, hospitality, business, or customer-focused environments. The role involves working in a restaurant setting with flexible shift patterns, including weekends and bank holidays.

Position Requirements:

• Display leadership and role model customer-focused behaviors to delight our customers
• Deliver personalized service and connect with our customers
• Lead by example
• Adapt to customer needs through your team
• Answer customer queries and stay informed about our food and promotions
• Use initiative, confidence, and problem-solving skills when interacting with colleagues and customers
• Treat all colleagues and customers with courtesy and respect

Position Attributes:

You will work various shifts, including breakfast, evenings, and overnights (if operating 24 hours), gaining experience in all aspects of the business.

Benefits include: Holiday pay, Service Awards, Pension scheme enrollment, Meal allowance, Employee discounts from top brands, and more.

Flexible Working

Work hours that fit around your life’s commitments.

Employee Assistance Programme

Support for wellbeing, including counseling, mental health support, life management, and medical guidance.

Travel

Discounts on travel fares for staycations or trips abroad.

Gain Transferrable Skills

Develop skills for life, whether full-time or part-time.

Groceries & Food

Employee meal discounts and discounts on groceries at major supermarkets.

Emotional Health Support

Resources to support mental and emotional wellbeing and help cope with life events.

Meals at Work

Enjoy food from our menu during breaks and try latest promotions.

Discounted Gym Memberships

Stay fit with discounts on gym memberships.

Meet the McD's Team

Crew Member: "There’s always support as you’re doing the role."

Shift Leader: "You have the opportunity to develop and progress. McDonald’s has a great training program and has supported me to become a Shift Leader."

Customer Experience Leader: "McDonald’s helps me do my job by letting me be myself."