Shift Lead: Store Operations & Team Coach

Marks & Spencer Plc; Taunton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retail company in Taunton is looking for a Team Support Manager to oversee the fill operation and ensure a service-ready salesfloor. This role involves coordinating resources, coaching colleagues, and maintaining high presentation standards. Candidates should have experience in retail, strong leadership skills, and a customer-first approach. The position also supports operational tasks, ensuring a clean and well-presented environment, while modeling great customer service behaviors and M&S expectations.

Qualifications

• Experience in a retail environment with a focus on customer service.
• Ability to lead and manage a team effectively.
• Good digital skills to utilize store systems.
• Knowledge of commercial operations and visual merchandising principles.

Responsibilities

• Lead the fill operation, ensuring the salesfloor is ready to trade.
• Coach colleagues to enhance productivity and service.
• Manage operational tasks and resources effectively.
• Ensure a clean, safe, and well-presented store environment.

Skills

Customer service

Team leadership

Digital capability

Communication

Job description

A leading retail company in Taunton is looking for a Team Support Manager to oversee the fill operation and ensure a service-ready salesfloor. This role involves coordinating resources, coaching colleagues, and maintaining high presentation standards. Candidates should have experience in retail, strong leadership skills, and a customer-first approach. The position also supports operational tasks, ensuring a clean and well-presented environment, while modeling great customer service behaviors and M&S expectations.