Shift Lead - Food & Store Operations

Marks & Spencer Plc; City of Edinburgh; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company is looking for a Team Support Manager in Edinburgh. The role involves leading the fill operation, ensuring the salesfloor is ready for trade, and coaching colleagues on performance. Key responsibilities include managing operations, supporting excellent customer service, and maintaining high presentation standards. Ideal candidates will have strong communication skills and a good understanding of commercial operations. This is a chance to make a significant impact in a busy retail environment.

Qualifications

• Good knowledge of commercial operations and operational excellence.
• Current working knowledge of VM principles.
• Ability to interpret relevant data efficiently.

Responsibilities

• Lead fill operation ensuring a salesfloor ready to trade.
• Allocate resources effectively for customer service.
• Support and coach colleagues to improve performance.

Skills

Customer service delivery

Digital competency

Relationship building

Communication

Flexibility and adaptability

Job description

A leading retail company is looking for a Team Support Manager in Edinburgh. The role involves leading the fill operation, ensuring the salesfloor is ready for trade, and coaching colleagues on performance. Key responsibilities include managing operations, supporting excellent customer service, and maintaining high presentation standards. Ideal candidates will have strong communication skills and a good understanding of commercial operations. This is a chance to make a significant impact in a busy retail environment.