Shared Ownership Coordinator

pinnaclegroup.co.uk; Greater London; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A leading housing services provider is seeking an experienced Shared Ownership Coordinator to deliver customer-focused service. This hybrid role involves managing enquiries and guiding customers in processes like staircasing and resales. You will ensure compliance with leases and maintain accurate records. Ideal candidates have a solid understanding of leasehold management and experience in shared ownership sales. The position offers a salary between £24,000 and £28,000 annually, along with generous benefits and a supportive work culture.

Benefits

Enhanced Pension Scheme

Private Medical Insurance

Life Assurance

Flexible Working Arrangements

Retail Discounts

Employee Assistance Programme

Qualifications

• Prior experience in shared ownership sales and/or stair-casing.
• Good knowledge of the Shared Ownership model.
• Understanding of relevant legislation and guidance.

Responsibilities

• Assisting with general enquiries from shared owners.
• Managing requests for staircasing & resales.
• Checking S106s and leases.
• Listing shared ownership homes on property portals.
• Contacting & qualifying prospective buyers.
• Preparing & issuing memorandums of sale.
• Answering legal enquiries and liaising with solicitors.
• Progressing staircasing and resale transactions.

Skills

Customer care

Leasehold management

Shared Ownership sales

Legislation understanding

Job description

# Shared Ownership Coordinator## Job IntroductionPinnacle Group are looking to recruit an experienced Shared Ownership Coordinator to provide an efective and efficient customer focused service to our shared ownership customers. In this role you will manage enquiries and guide our customers through key processes such as stair-casing and resales. You'll play a key part in listing homes, liaising with solicitors, and ensuring compliance with leases and S106 agreements, all while keeping accurate records and supporting a seamless experience for our customers.Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.The ideal candidate will have a strong background in customer care and a solid understanding of leasehold management. You’ll bring experience in handling leasehold enquiries, preparing leasehold packs and LPE1 forms, and managing shared ownership sales, including stair-casing.This is a hybrid role with the working hours of Monday-Friday 9am-5.30pm.**Who we are**Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.**Who we’re looking for**We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.Key responsibilities:* Assisting with general enquiries from shared owners* Managing requests for staircasing & resales* Checking S106s and leases•Listing shared ownership homes for on property portals* Contacting & qualifying prospective buyers* Preparing & issuing memorandums of sale* Answering legal enquiries and liaising with solicitors* Progressing staircasing and resale transactions and recording dataKey requirements:* Prior experience in shared ownership sales and/or stair-casing* A good knowledge of the Shared Ownership model* A good understanding of relevant legislation and guidance* A good understanding of Shared Ownership leases**Our Offer**We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:* Maternity/paternity packages* Flexible Working Arrangements* Life Assurance* Enhanced Pension Scheme* Additional Annual Leave* Private Medical Insurance* Cycle to Work Scheme* Employee Assistance Programme* Retail Discounts* Childcare Assistance* Season Ticket Loans* Sick Pay Schemes* Personal Development Plans### Shared Ownership Coordinator* **Salary** £24000 - £28000* **Frequency** Annual* **Job Reference** P2171* **Contract Type** Permanent* **Closing Date** 17 February, 2026* **Job Category** Office* **Business Unit** Housing* **Location** Holborn, United Kingdom* **Posted on** 13 January, 2026