ServiceNow Architect

Fusion Group; United Kingdom; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading service management company in the UK seeks a ServiceNow Architect to oversee implementations and guide a team. The ideal candidate has significant experience in ServiceNow, strong technical knowledge, and excellent leadership skills. You'll work on various projects and collaborate closely with clients to ensure successful outcomes. This position includes a focus on developing team members and maintaining industry certifications.

Qualifications

• Minimum of 4-5 years of direct ServiceNow implementation experience.
• Proven track record of directing significant ServiceNow projects in ITSM.
• Experience in telecoms, retail, utilities.
• Knowledge of ISO 27001, SOC 2, HIPAA, PCI DSS standards.

Responsibilities

• Manage the implementation of ServiceNow for customers.
• Provide implementation guidance to Fusion delivery team.
• Coach junior employees in ServiceNow practices.
• Maintain certification in ServiceNow products.

Skills

ServiceNow Implementation

Agile methodologies

Java

JavaScript

Communication skills

Leadership

Education

Bachelor's degree in computer science, Information Technology, or related field

Tools

ServiceNow

AWS

Azure

GCP

Job description

To apply, simply click the button below and email us your CV

About the role

The ServiceNow Architect will oversee the technical implementation of ServiceNow for Fusion customers. As part of the Fusion professional Service team they will be expected to act as the subject matter expert within Fusion and develop the skills of other Fusion employees. They will also assist in the development of standard services offering that Fusion will sell in the market.

Main Duties & Responsibilities

• ServiceNow Implementation:
  • Manage the implementation of ServiceNow implementations to deliver outcomes and value to customer.
  • Understand customer requirements and translate these into ServiceNow design to deliver outcomes and value for the customer.
  • Provide ServiceNow best practice implementation guidance for the customer and Fusion delivery team.
  • Own the technical design for the implementation of the ServiceNow platform based on ServiceNow and industry best practice.
• Technical Leadership
  • Coach and develop more junior Fusion employees in ServiceNow technology and best practices.
  • Develop Fusion standard methodologies and approach to ServiceNow implementation based on Fusion service methodologies.
  • Maintain certification in ServiceNow products in ITSM and related products.

Experience

• Minimum of 7 to 70 years of experience in technology design and implementation with at least 4-5 years of direct ServiceNow implementation experience as a consultant.
• Proven track record of successfully directing the implementation of significant ServiceNow projects in ITSM.
• Demonstrated experience with Agile/Scrum methodologies.
• Experience in industries relevant to Fusion such as telecoms, retail, utilities etc.
• Knowledge of specific industry regulations or compliance standards (e.g., ISO 27001, SOC 2, HIPAA, PCI DSS) relevant to MSP operations.
• Experience with APIs, web services, and integration tools to connect ServiceNow with other enterprise systems.

Skills

• Technical:
  • Strong implementation knowledge of Service Now platform and products
  • Deep understanding of modern IT infrastructure, cloud computing (e.g., AWS, Azure, GCP), network architecture, cybersecurity, data management, and common enterprise applications.
  • Strong coding skills in Java, Javascript and other related languages.
• Inter-personal Skills
  • Excellent communication skills, both written and verbal, with the ability to articulate complex technical concepts to nontechnical audiences and stakeholders at all levels.
  • Ability to work in a team both in a leadership position and as a member.
  • Strong leadership abilities and the capacity to mentor and guide development team members.
  • Problem-solving skills and the ability to think critically and strategically.
  • Ability to work on your own and collaboratively in a fast-paced environment.

Qualifications

Bachelor\'s degree in computer science, Information Technology, or a related field. A master\'s degree is a plus.

Certifications

• ITIL V4 Foundation (as minimum)
• ServiceNow certifications such as Certified Technical Architect (CTA), Certified Master Architect (CMA), Certified Application Developer, and/or Certified Implementation Specialist.
• Cloud certification (architect level) on relevant platform e.g. AWS/Azure/Google Cloud

About Fusion GBS

As a global leader in service management, we help businesses transform their operations with data-driven insights, scalable digital solutions, and measurable results. We take pride in serving a broad spectrum of industries across the world.