Service & Workshop Liaison — Customer Care Pro

Adams Morey Ltd; Bournemouth; On-site; GBP 26,000 - 28,000; Full time

Job summary

A prominent vehicle service company in Bournemouth is looking for a proactive Service Administrator to support the efficient running of their service department. Responsibilities include coordinating customer enquiries, maintaining service records, and ensuring compliance with safety guidelines. The role requires strong organizational skills and excellent communication abilities. In return, the company offers comprehensive employee perks, including a pension scheme and career development opportunities.

Benefits

Employee Assistance program

Mental Health First Aiders

Free eye tests with contribution towards glasses

Employee discounts

30 days holiday

Pension Scheme

Career development pathways

Qualifications

• Experience in a fast-paced, customer-focused environment.
• Strong organizational and time management skills.
• Ability to work independently or as part of a team.

Responsibilities

• Coordinate between customers, workshop, and management.
• Maintain accurate records and process service documentation.
• Act as the first point of contact for service-related enquiries.

Skills

Customer service skills

Organizational skills

Communication skills

Time management

Attention to detail

Job description

A prominent vehicle service company in Bournemouth is looking for a proactive Service Administrator to support the efficient running of their service department. Responsibilities include coordinating customer enquiries, maintaining service records, and ensuring compliance with safety guidelines. The role requires strong organizational skills and excellent communication abilities. In return, the company offers comprehensive employee perks, including a pension scheme and career development opportunities.