Service Transition Lead

Sodexo France; Manchester; On-site; GBP 55,000 - 65,000; Full time

Job summary

A global service leader in Manchester seeks a skilled Service Transition Manager to coordinate Service Design and Transition activities. In this role, you will deliver governance for transitions of services, ensuring best practices in ITSM processes. You will work closely with project and operational teams to enhance service quality and support. Ideal candidates should have experience in managing service transitions with ITIL knowledge and be skilled in risk assessment. This position offers a competitive salary of up to £65,000 plus benefits.

Benefits

20+ Sodexo benefits

Gym discounts

Confidential employee assistance programme

Qualifications

• Demonstrated ability to plan and execute service transitions with minimal disruption.
• Strong understanding of change processes and managing release cycles.
• Experience in monitoring service performance and ensuring compliance with KPIs.
• Ability to support problem investigations and long-term corrective actions.

Responsibilities

• Create service design and transition documentation.
• Ensure smooth acceptance into service and represent the team in governance boards.
• Identify gaps in support structures and seek creative solutions.
• Promote continuous improvement in service transition processes.

Skills

Service Design and Transition

ITIL V3 / V4 Foundation

Prince2 principles

Agile environments

Risk assessment and mitigation

Job description

A global service leader in Manchester seeks a skilled Service Transition Manager to coordinate Service Design and Transition activities. In this role, you will deliver governance for transitions of services, ensuring best practices in ITSM processes. You will work closely with project and operational teams to enhance service quality and support. Ideal candidates should have experience in managing service transitions with ITIL knowledge and be skilled in risk assessment. This position offers a competitive salary of up to £65,000 plus benefits.