Service Technician

Sukup Manufacturing Co.; Remote; GBP 30,000 - 40,000; Full time

Job summary

A global manufacturing company is seeking a service technician responsible for installing and repairing equipment. The ideal candidate will possess communication skills and a solid understanding of mechanical concepts and must have a valid CDL. This role involves extensive travel and working with customers to ensure service and installation are performed to high standards. Previous experience in a related field is required.

Qualifications

• 1-2 years related experience and/or training in mechanical/technical concepts.
• Basic ability to use Microsoft Office and Outlook.
• Experience with grain handling equipment or field service.

Responsibilities

• Assist and manage installation of Sukup equipment.
• Provide technical advice on installation and service.
• Perform service/repair work domestically and internationally.

Skills

Mechanical/technical understanding

Customer communication

Problem-solving

Basic computer skills

Hands-on mechanical experience

Education

1-2 years related experience or training

Tools

Microsoft Office (Word, Excel)

Job description

This position is responsible for the service, repair, and installation of Sukup products. This role desires a high degree of communication with customers; the ability to interpret and communicate complex concepts into simple terms and problem solve. The position works closely assisting the Service Manager with assigned duties.

• 1-2 years related experience and/or training, or equivalent combination, relative to the application of general mechanical/technical and mathematic concepts to practical situations
• Basic computer programs; ability to use Microsoft office (Word, Excel) and Microsoft Outlook (Email)
• Experience servicing grain handling equipment or field service type work
• Hands-on mechanical experience and/or knowledge of electrical diagrams and wiring

Preferred Skills:

• Demonstrated ability to multi-task, adapt to change and excel in a high-pressure environment
• Ability to read, analyze and interpret technical procedures
• Proven problem solving abilities with the ability to work without direct supervision
• Operation of a commercial motor vehicle having a gross vehicle weight rating (GVWR) of 26,0001 or more pounds and maintenance of Valid Commercial Driver’s License (CDL)
• Availability to work extended hours to work overtime and perform extensive travel
• Ability to converse with external and internal customers easily so that they can comprehend the information easily
• Ability to write reports and business correspondence as needed

Job Duties:

• Assist and/or manage installation of Sukup equipment
• Provide technical advice and information on dealer/customer installation and service of Sukup products
• Perform service/repair work on Sukup products domestically and internationally, as required.
• Involvement in the quality assurance inspection and review; research and development projects and testing of Sukup products
• Assist with and/or supervise construction projects at Sukup facilities or at trade shows
• Assist with backorder and shortage deliveries
• Adhere to all safety rules, procedures and practices
• Maintain current knowledge of equipment, technology and resources related to repair and servicing of equipment
• Provide the highest level of customer service possible
• Proper, orderly maintenance of tools, equipment, manuals, work space and/or vehicle used for company business
• Operate a commercial motor vehicle; maintenance of Valid Commercial Driver’s License (CDL); and adhere to DOT regulations and guidelines
• Utilize computer skills to prepare reports and document service calls
• Develop and present Sukup product installation and service training sessions
• Extensive overnight travel and regular overtime

It is, and will continue to be, the policy of Sukup Manufacturing Co. to practice a program of equal employment designed to assure that all employment decisions and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without unlawful regard to race, religion, veteran status, national origin, disability, age or sex.

In addition to providing equal employment opportunities, it is also our policy to provide an environment free from unlawful harassment, including sexual harassment. Any alleged violation of this policy will be investigated and disciplinary action will follow as required.

Immigration Sponsorship: Applicants must be authorized to work for ANY employer in the U.S. Sukup Manufacturing Co. is unable to sponsor or take over sponsorship of an employment Visa at this time unless explicitly annotated within the individual job posting.