Service Team Leader

Pentagon Motor Group; East Midlands; On-site; GBP 49,000; Full time

Job summary

A leading automotive service provider in Derby is seeking a Service Team Leader to manage aftersales operations and ensure excellent customer service. The ideal candidate will have previous experience in the Retail Motor Industry and be capable of leading and motivating a dynamic team. Responsibilities include resource allocation, achieving profit objectives, and identifying opportunities for business development. The role offers a competitive salary of OTE £49,000 plus comprehensive benefits, and promotes a strong team culture within a busy dealership environment.

Benefits

31 days holiday including Bank Holidays

Recommend a Friend Scheme

Retail discounts

Fully funded Nationally Recognised Qualifications

24-hour Employee Assistance Programme

Team member Pension Scheme

Customer Referral Payments

Qualifications

• Previous Aftersales experience in the Retail Motor Industry.
• Familiarity with automotive systems, warranties, and repairs.
• Ability to lead, coach, and motivate a team.

Responsibilities

• Allocate Aftersales resources in a cost-effective manner.
• Achieve negotiated profit objectives within time frames.
• Identify business development opportunities.

Skills

Customer service skills

Leadership

Communication

Organisational skills

Team player mentality

Job description

# Service Team Leader## Job IntroductionThe Pentagon Motor Group have an exciting new opportunity for a Service Team Leader to join our team at our highly successful Derby Maxus dealership.If you . . .* Have a real passion for delivering the highest levels of customer service* Are a team player who can motivate and lead a team to achieve amazing results* Enjoy the buzz that comes with working in a busy, lively, active dealershipthen this may be the position for you!When you join Pentagon, from Day 1 you'll have access to a comprehensive benefits package including:* 31 days holiday per year (including Bank Holidays) that will increase with length of service.* Recommend a Friend Scheme.* Discounted days out with family and friends.* Retail discounts saving £££'s on shopping and dining out.* Fully funded, Nationally Recognised Qualifications.* Manufacturer specific training.* Salary Finance.* 24 hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.* Team member Pension Scheme contributions.* Friends & family Customer Referral Payments* Discounts on products and services that we provide for family and friends.We pride ourselves on offering exceptional training and development opportunities along with realistic career paths for each member of our Team.Main responsibilities for the role include:* Allocating Aftersales resources in a cost-effective manner whilst remaining within budgetary guidelines, applying a flexible approach to the use of manpower and physical resources across divisions.* Achieving profit objectives that have been negotiated within a specific time frame.* Identifying opportunities to strategically develop the business and implementing long term plans.* Reviewing the monthly sales and profit performance in co-operation with other department managers.* Building a strong rapport and relationships with external customers to secure long term profitable business.* Providing positive customer experiences in all instances, leading by example to promote a customer focused team performance.* Coaching and developing the job-related skills of team members to support improvements in their job performance.* Planning and adjusting the workloads of department personnel to match their skills and abilities, considering the shifting priorities of the department.* Communicating visions and goals to all team members.The working rota for this role isWeek 1 - Mon-Thurs 8am-4.30pm Friday 8am-1.30pmWeek 2 - Mon-Fri 8.30am-5.30pm Sat 8am-1pmThe successful candidate will:* Have previous Aftersales experience working within the Retail Motor Industry.* Be familiar with automotive systems, warranties, services, repairs.* React to a sense of timescales and urgency.* Be able to lead, coach and motivate their team.* Have exceptional customer service skills as well as strong communication skills.* Demonstrate the ability to work to a high level of accuracy and have excellent organisational skills.* Possess a team player mentality.* Have a real drive to succeed and a need to exceed targets!For more information on why becoming a member of the Pentagon Motor Group team is an amazing career choice head over to our website!https://www.pentagon-group.co.uk/recruitment### Service Team Leader* **Salary** OTE £49,000 DOE , plus amazing company benefits* Annual* **Job Reference** ukmotus/TP/23905/1742* **Contract Type** Full Time* **Closing Date** 31 January, 2026* **Job Category** Service* **Business Unit** PMG Derby Fiat* **Location** Derby Maxus, United Kingdom* 11 December, 2025