Service Team Lead - Heavy Plant & Field Operations

Edinburgh City Football Club Limited.; Bothwell; On-site; GBP 60,000 - 80,000; Full time

Job summary

A top construction equipment distributor is seeking a Service Team Coordinator to enhance customer service and manage workloads at their Hamilton Depot. This role involves effective scheduling of Field Service Engineers, managing queries, and ensuring the service team's efficiency and response to customer needs. Ideal candidates will have experience in heavy machinery and strong communication skills. Competitive salary and benefits including holiday and pension scheme provided.

Benefits

Competitive Salary

Up to 27 days holiday

Employee Assistance Programme

Pension Scheme

Death in service benefit

Qualifications

• Experience of heavy plant and machinery.
• Excellent customer relations capabilities.
• Focus on continuous improvement and problem-solving.

Responsibilities

• Schedule and delegate workloads to Field Service Engineers.
• Manage customer queries and resolve issues.
• Drive health and safety standards in the branch and field.

Skills

Heavy plant and machinery experience

Excellent customer relations

Strong communication skills

Ability to work under pressure

Team player

IT literate

Education

GSCEs or equivalent

Apprenticeship/NVQ in Construction Plant Maintenance

Job description

A top construction equipment distributor is seeking a Service Team Coordinator to enhance customer service and manage workloads at their Hamilton Depot. This role involves effective scheduling of Field Service Engineers, managing queries, and ensuring the service team's efficiency and response to customer needs. Ideal candidates will have experience in heavy machinery and strong communication skills. Competitive salary and benefits including holiday and pension scheme provided.