Service Scheduling Coordinator (18-month contract)

Agilent Technologies, Inc.; Manchester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading global technology company is seeking a Service Scheduling Coordinator in Manchester. This temporary 18-month role involves managing and scheduling service activities for engineers, ensuring customer satisfaction, and optimizing productivity. Candidates should have experience in service coordination and logistics, with strong communication skills and familiarity with SAP/CRM. The position offers opportunities for training and excellent employee benefits, working in a vibrant, hybrid environment.

Benefits

Training and development opportunities

Healthcare

Employee assistance program

Profit bonus

Pension plan

Qualifications

• Proven experience in service coordination, logistics, or maintenance planning within a technical setting.
• Good written and spoken English skills.
• Experience with SAP/CRM is an advantage.

Responsibilities

• Efficient scheduling of service engineers' on-site visits for repairs and maintenance.
• Optimizing service engineers' productivity while ensuring customer satisfaction.
• Prioritizing service calls with attention to contractual response times.

Skills

Service coordination

Logistics

Maintenance planning

Customer-focused mindset

Problem-solving

Communication

MS Office

Tools

SAP

CRM

Job description

Service Scheduling Coordinator (18-month contract) page is loaded## Service Scheduling Coordinator (18-month contract)locations: UK-Cheadle: United Kingdom - England - Manchester: United Kingdom - England - Liverpooltime type: Full timeposted on: Posted Todayjob requisition id: 4035889## **Job Description**Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek, so they can do what they do best: improve the world around us. Information about Agilent is available at .To strengthen our team in the **Cheadle, Greater Manchester office**, we are looking for a **Service Scheduling Coordinato**r to **manage and schedule** on-site service activities - including **repairs and maintenance** - for Agilent Field Service Engineers (FSE) and Authorized Service Partners (ASP) across the UK.This is a **temporary role (18 months)** that follows a **hybrid model**, combining remote work with t**hree weekly office day**.The main tasks in this role include: • Efficient scheduling of our service engineers' on-site visits for repairs and maintenance/qualifications and installations of Agilent and Non-Agilent systems. • Optimizing the productivity of our Agilent service engineers while ensuring customer satisfaction. • Prioritization of service calls with particular attention to contractual response times, management of critical issues and customer needs. • Customer management and ongoing customer communication to communicate service status at all times. • Active collaboration with the service manager, sales and sales management to ensure efficient scheduling.## ## **Qualifications**We are looking for an individual with the following background:• Proven experience in **service coordination, logistics, or maintenance planning** within a technical or industrial setting, ideally in an international environment.• **Experience** in **service coordination, logistics, or maintenance planning** is an advantage. • Good written and spoken English skills. • Experienced handling of MS Office applications. • SAP/CRM knowledge is an advantage.On a personal level, you have **a customer-focused mindset** and you thrive in a **fast-paced, multitasking environment,** staying calm and focused when priorities shift. You're a **logical problem-solver** with a **creative, detail-oriented** **mindset** and a strong drive for results.Clear and effective communication is your strength - whether speaking, writing, or listening. You take initiative and **work proactively**, thriving both **independently** and **collaboratively within a team**.We offer: • A permanent, full-time (hybrid) position is available to start as soon as possible. An open, colourful and motivated team is looking forward to welcoming a new team member. • You can expect a wide range of opportunities for individual training, an open working environment with the network of an international company, as well as an active sports and social program and excellent benefits and remuneration packages. • Agilent offers core benefits to all employees worldwide - but in addition, Agilent offers the Agilent Profit Bonus, life insurance, pension plan, healthcare, employee assistance program, etc.**We will make sure you get all the training and development opportunities you need to become the best in your field!****Additional Details**This job has a full time weekly schedule.Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.## **Travel Required:**Occasional## **Shift:**Day## **Duration:**Over 12 Months## **Job Function:**Customer Service