Service Scheduling Coordinator

Agilent Technologies, Inc.; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An international technology company based in Cheadle, UK is seeking a Service Scheduling Coordinator. This role involves managing and scheduling on-site service activities for field service engineers. The successful candidate will ensure customer satisfaction, optimize productivity, and communicate effectively with customers. The position follows a hybrid work model, encouraging both remote and in-office work, and offers excellent benefits and opportunities for professional growth.

Benefits

Profit bonus

Life insurance

Pension plan

Healthcare

Employee assistance program

Qualifications

• Sound relevant professional experience in the service sector.
• Experience in service coordination, logistics, or maintenance planning is an advantage.
• Good written and spoken English skills.

Responsibilities

• Efficient scheduling of service engineers' on-site visits.
• Optimizing productivity while ensuring customer satisfaction.
• Effective communication with customers regarding service status.

Skills

Service coordination

Logistics

Customer-centric mindset

MS Office applications

SAP/CRM knowledge

Job description

Service Scheduling Coordinator page is loaded## Service Scheduling Coordinatorlocations: UK-Cheadle: United Kingdom - England - Manchestertime type: Full timeposted on: Posted Todayjob requisition id: 4034533## **Job Description**Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek, so they can do what they do best: improve the world around us. Information about Agilent is available at .To strengthen our team in the **Cheadle office**, we are looking for a **Service Scheduling Coordinato**r to **manage and schedule** on-site service activities - including **repairs and maintenance** - for Agilent Field Service Engineers (FSE) and Authorized Service Partners (ASP) across the UK.The role follows a **hybrid model**, combining remote work with **three weekly office day.**The main tasks in this role include: • Efficient scheduling of our service engineers' on-site visits for repairs and maintenance/qualifications and installations of Agilent and Non-Agilent systems. • Optimizing the productivity of our Agilent service engineers while ensuring customer satisfaction. • Prioritization of service calls with particular attention to contractual response times, management of critical issues and customer needs. • Customer management and ongoing customer communication to communicate service status at all times. • Active collaboration with the service manager, sales and sales management to ensure efficient scheduling.## ## **Qualifications**We are looking for an individual with the following background:• Sound relevant professional **experience in the service sector**, preferably with an international technology group.• **Experience** in **service coordination, logistics, or maintenance planning** is an advantage. • Good written and spoken English skills. • Experienced handling of MS Office applications. • SAP/CRM knowledge is an advantage.On a personal level, you have **a customer-focused mindset** and you thrive in a **fast-paced, multitasking environment,** staying calm and focused when priorities shift. You're a **logical problem-solver** with a **creative, detail-oriented** **mindset** and a strong drive for results.Clear and effective communication is your strength - whether speaking, writing, or listening. You take initiative and **work proactively**, thriving both **independently** and **collaboratively within a team**.We offer: • A permanent, full-time (hybrid) position is available to start as soon as possible. An open, colourful and motivated team is looking forward to welcoming a new team member. • You can expect a wide range of opportunities for individual training, an open working environment with the network of an international company, as well as an active sports and social program and excellent benefits and remuneration packages. • Agilent offers core benefits to all employees worldwide - but in addition, Agilent offers the Agilent Profit Bonus, life insurance, pension plan, healthcare, employee assistance program, etc.**We will make sure you get all the training and development opportunities you need to become the best in your field!****Additional Details**This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.## **Travel Required:**Occasional## **Shift:**Day## **Duration:**No End Date## **Job Function:**Customer Service