Service Scheduler & Customer Care Specialist

Johnson Controls; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading building technologies company seeks a Customer Service Coordinator in Manchester to manage service visits and enhance customer satisfaction. This role involves scheduling subcontractor tasks, providing top-notch customer service, and liaising between various teams to ensure seamless operations. Successful candidates will possess strong communication skills, the ability to multi-task effectively, and experience in customer service. A background in planning or Salesforce is preferred, offering growth opportunities alongside a competitive salary and comprehensive benefits.

Benefits

Competitive salary

25 days annual leave plus Bank Holidays

Holiday Purchase Scheme

Pension plan

Life assurance

Employee assistance program

Referral scheme

Career development opportunities

Free onsite parking

Dress down Fridays

Qualifications

• Experience in customer service is a must.
• Ability to handle multiple applications effectively.
• Strong decision-making and problem-solving abilities.

Responsibilities

• Schedule maintenance and remedial work for subcontractors.
• Provide excellent customer service via phone and email.
• Work with various teams to ensure service completion.

Skills

Customer service skills

Outstanding written and verbal communication

Ability to multi-task

Computer proficiency

Attention to detail

Decision-making skills

Organizational skills

Tools

Salesforce

Job description

A leading building technologies company seeks a Customer Service Coordinator in Manchester to manage service visits and enhance customer satisfaction. This role involves scheduling subcontractor tasks, providing top-notch customer service, and liaising between various teams to ensure seamless operations. Successful candidates will possess strong communication skills, the ability to multi-task effectively, and experience in customer service. A background in planning or Salesforce is preferred, offering growth opportunities alongside a competitive salary and comprehensive benefits.