Service Quality Strategy Lead

Glasgow Loves Christmas; Glasgow; Hybrid; GBP 53,000 - 62,000; Full time

Job summary

A community-focused charity in Scotland seeks a Service Quality Manager to lead the service quality strategy, enhancing customer experiences. With a fixed-term contract, you will work collaboratively, apply service quality frameworks, and impact public service activities. The role requires a degree or equivalent experience and proven skills in project management and stakeholder engagement. Enjoy benefits like 30 days of holiday and participation in the Local Government Pension Scheme.

Benefits

30 days holiday

Participate in Local Government Pension Scheme

Employee Assistance Programme

Colleague discounts

Flexible working policies

Qualifications

• Experience applying service quality frameworks and tools.
• Significant experience in leading customer service quality improvement projects.
• Knowledge of nationally recognised service quality frameworks.

Responsibilities

• Lead the design and implementation of company-wide service quality strategy.
• Support communities and help individuals get active.
• Develop strategies to achieve organisational objectives.

Skills

Communication skills

Analytical skills

Project management

Ability to influence

Education

Degree level education or equivalent experience

Job description

A community-focused charity in Scotland seeks a Service Quality Manager to lead the service quality strategy, enhancing customer experiences. With a fixed-term contract, you will work collaboratively, apply service quality frameworks, and impact public service activities. The role requires a degree or equivalent experience and proven skills in project management and stakeholder engagement. Enjoy benefits like 30 days of holiday and participation in the Local Government Pension Scheme.