Service Operations Coordinator — Hybrid & Customer Scheduling

Johnson Controls; Manchester; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global technology company in Manchester is looking for a Customer Service Coordinator to oversee maintenance scheduling and customer communications. This full-time role offers hybrid working, with a competitive salary and comprehensive benefits. Ideal candidates should possess at least one year of customer service experience and demonstrate strong communication and multitasking skills. Join a supportive team where career development and employee growth are prioritized.

Benefits

Competitive Salary

Generous Leave

Career Development

Free Onsite Parking

Qualifications

• At least 1 year of customer service experience.
• Strong communication skills—both written and verbal.
• Ability to multitask effectively and manage time well.

Responsibilities

• Coordinate engineer appointments and manage diaries.
• Communicate with customers to confirm schedules.
• Order parts and manage purchase orders.

Skills

Customer service experience

Excellent communication

Multitasking

Time management

Attention to detail

Problem-solving

PC applications proficiency

Tools

GANT-based planning software

Invoice processing software

Job description

A global technology company in Manchester is looking for a Customer Service Coordinator to oversee maintenance scheduling and customer communications. This full-time role offers hybrid working, with a competitive salary and comprehensive benefits. Ideal candidates should possess at least one year of customer service experience and demonstrate strong communication and multitasking skills. Join a supportive team where career development and employee growth are prioritized.